In Review
443Under consideration
Ability to Hide or Reorder Graph Cards on the Dashboard
I would like to propose a feature enhancement for the EMR platform that would significantly improve the usability and customer satisfaction of the dashboard. Specifically, I suggest adding the ability to hide or reorder graph cards on the dashboard. Problem The current dashboard layout, while functional, does not allow for individual customization. Every user or customer sees the same set of graph cards in the same predefined order. This can lead to a cluttered user experience if certain cards are not relevant to specific workflows, or it may fail to prioritize important data based on the diverse needs of different customers. Proposed Solution Introduce options to: Hide graph cards: Users should be able to hide graph cards that are not relevant to their specific workflows. Reorder graph cards: Users should have the ability to rearrange the graph cards to prioritize information that is most important to them. This functionality would allow each customer to create a personalized dashboard that suits their needs, ensuring the information displayed is always relevant and accessible. Key Benefits Enhanced User Experience: Users only see what is relevant, reducing visual clutter and ensuring a more pleasing interface. Improved Workflow Efficiency: By showcasing key metrics at the top and removing irrelevant ones, users can optimize their workflows. Truly Personalized Dashboards: Tailoring the dashboard to each customer’s unique requirements shows flexibility and enhances the perceived value of the platform. Scalable Customization: As customer needs evolve, they can easily tweak their own dashboards to reflect those changes without requiring intervention from your team. How It Could Work Add a "Customize Dashboard" option, where users can: Drag and drop cards to reorder them. Use a toggle switch to hide or display specific cards. Save their preference for personalized dashboards across sessions. Addressing Potential Concerns There are no foreseeable downsides to implementing this feature because of the flexibility and benefits it provides: Maintains Accessibility for All Users: Customers who prefer the default layout can keep it as is without making any changes. Universal Appeal: Personalization is always welcomed by users as it provides them with more control over their experience. Non-Intrusive Implementation: The feature can exist as an optional tool, allowing users to opt-in as they see fit. Conclusion By providing a way to hide or reorder graph cards, EMR can become a more customer-centric platform with a dashboard that adapts seamlessly to the needs of different users. This improvement aligns with modern UX best practices, where personalization and usability take center stage. I strongly urge the team to consider implementing this feature, as it brings significant value with no drawbacks. Personalization options have become a standard expectation across software platforms, and offering this within EMR will demonstrate your commitment
AI Credit System Similar to Email/SMS Credits
We need AI credit system where we can assign ‘Monthly AI Credits’ limits in custom plans. To avoid complication we can design it like: 1 credit = 1 review respond (irrespective of what model used cause customer not aware about models they simply see I responded to 1 review 1 credit consumed.) Why It is Required? Avoiding Trial Misuse: Currently without any usage restrictionis, anyone can start a free trial and literally respond to their old 100s of reviews using this feature and can left without subscribing. Free to Paid Conversion: AI responder is one of the mostly used, easy to adopt, & habit forming feature of EMR, where users can build habit of daily loggin in and responding to reviews. With usage restrictions it can help converting Free tier users to paid users. From user perspective; “User respond to few reviews than see they reached the limit in free plan and prompted to upgrade. They are more likely to convert than if we completely restrict the feature, cause they already built the habit of logging in and replying to reviews with AI.”
Incentivize reviews
Pull all reviews and maybe private feedback every month or every 3rd month etc. Pick a winner, two or three etc. and send details of winner to company.
Place a button near the widgets to post a review
When we post a widget, it would be easier that we have the choice to activate a button (for example, at the top next to the title) so that people can also click through via this widget to write a review. With some this will be better at the top next to the title, with some, like the badge widget at the bottom.
Add trust-badge "data is stored in Germany" to increase conversionrate and decrease churnrat
https://www.facebook.com/share/p/j3JvkMaMin5jEvkS/
A much harder-to-prove review gating
Make review-gating virtually undetectable using the system described in this post.
Improve the "Statistics" panel to increase retention
Hi everyone, To support Mannie in improving the UX and UI, I’ve worked today on proposing enhancements to the statistics panel of the dashboard. These improvements are aimed at increasing retention by showcasing and reminding our clients of all the benefits they gain from the service. Core Business Indicators (Reputation) KPI → Why it's useful | Recommended Display • Total number of reviews (cumulative & period) → Shows the traction created by the system. | Counter + weekly/monthly/quarterly/annual sparkline • Review growth rate → Highlights acceleration vs previous period. | Percentage + green/orange/red arrow • Weighted average rating (by channel + all channels) → Global reputation barometer. | Semi-circular gauge • Star distribution (histogram) → Highlights the proportion of 1-3 vs 4-5 stars. | Stacked bar chart • Internal Recommendation Score (Simulated NPS) → Simple metric for the board (Promoters – Detractors). | Thermometric card • Weekly/monthly/quarterly rolling trend → Smooths peaks, shows underlying trends. | Line chart + confidence interval • Evolution of the number of reviews and average rating of 10 competitors defined by the user → Monitor and maintain competitive advantage. | Table Note: Several empirical analyses confirm that these three variables directly influence the ranking of a Google Business Profile (GBP) in the Local Pack. Effect of the number of reviews • Geolid Study 2024-25: Regression analysis on 280,000 profiles shows that reviews published in the last 30 days significantly explain ranking variance (high R²); the more recent reviews a profile gathers, the higher it ranks → https://www.journaldunet.com/seo/1540093-etude-les-avis-de-moins-de-30-jours-particulierement-importants-pour-le-classement-des-fiches-google-business-profile/ • Semrush Analysis: The most notable effectiveness threshold is observed beyond 100 reviews, especially when paired with a rating ≥ 4.5/5 → https://localranker.fr/combien-avis-google-augmenter-note/ Effect of the average rating • The same Geolid study establishes an almost linear correlation: the closer the average rating gets to 5, the higher the profile ranks; the curve "sticks" to the 1st position from 4.7/5 → https://www.journaldunet.com/seo/1540093-etude-les-avis-de-moins-de-30-jours-particulierement-importants-pour-le-classement-des-fiches-google-business-profile/ • Data compiled by Localranker/Semrush indicates that a rating ≥ 4.2/5 is the minimum threshold for Google to interpret the brand as "trustworthy" and prioritize its display → https://localranker.fr/combien-avis-google-augmenter-note/ Effect of responding to reviews • Geolid observes that profiles where owners consistently respond to reviews (positive or negative) rank higher, suggesting that the algorithm values quick user interaction → https://www.journaldunet.com/seo/1540093-etude-les-avis-de-moins-de-30-jours-particulierement-importants-pour-le-classement-des-fiches-google-business-profile/ Collection Funnel Indicators • Conversion Rate Request → Review (global & by channel: Email, SMS, QR code, direct link). Formula: Published reviews ÷ Requests sent. • QR Code Performance Scans, clicks, reviews generated, scan→review ratio. Ranking by servers/sellers/locations/services. • Emailing/SMS Statistics Open rate, click rate, review rate. Heatmap “day-hour” to identify the best times to send invitations and follow-ups by channel. Online Visibility Indicators KPI → Data Source | Client Benefit • Widget views (number of views) → JS Script | Shows the au
Being notified as an agency about the upcoming end of trial periods
If we set an end date for the free trial far beyond the usual 14 or 28 days for a client, receive a notification a few days before it expires, regardless of whether the reminder for clients is enabled or not.
Live Demo Environment (Dummy Data & Auto-Reset)
We want to introduce a live demo environment with dummy data, which automatically resets to its original state whenever someone logs out or starts a new session. This live demo will serve as an alternative for users who prefer taking a quick look before committing to our free trial. By providing a fully functional yet risk-free setup, prospects can explore the software’s core features without affecting any real data. We’ll also include clear CTAs within the demo that encourage users to sign up for our two-week trial once they feel ready to dive deeper. This solution aims to guide cautious prospects more effectively, offering an immediate, hands-on preview while still leading them toward a full test phase.
Hosted webpage to display reviews
It would be fantastic to offer our customers a pre-designed webpage that showcases all their reviews—a digital business card of sorts that highlights their reviews and contact information. It could even include features like a shareable QR code for easy access. While platforms like GetCard offer similar concepts, they don’t provide a dedicated review-focused solution like this. https://get-card.com/
Planned
107Committed and queued
Post to GMB
Ability to schedule and post to GMB. Currently need to use a different tool for this and would be nice to have it all in one place.
Allow Agencies to Resell White-label To Other Agencies
Revenue share with EMR but allows agencies to resell the platform to other agencies under their own brand. Agencies will be able to come up with their pricing as long as EMR is returned the base fee to cover costs and protect the platform.
Listings Management
Would love to be able to handle more than just the reviews, but also the listings under this platform similar to Brightlocal, Birdeye, etc.
Extra widget to use in an email signature
Extra widget to use in an email signature What companies usually also find important is that there is a review widget that you can place in an e-mail signature linked to an employee. As a reseller of review software, this could be an extra income.
Net Promoter Score and surveys
This will be really good as its becoming common feature in competitors.
Sync All Reviews to track if any have been removed on all platfroms
Can you have a feature that shows the reviews that were removed from Google, Facebook, Yelp or Tripadvisor. See my attachement to explain.
Loyalty/Rewards Program
I believe the missing link to make EMR the ultimate reputation management platform is a built-in Loyalty or Rewards program that we can offer our clients as an additional feature. To do this right, it should NOT be added to the review/testimonial flow. Instead, it should be offered as a separate, but complementary feature; one we can even charge extra for access to. The loyalty or rewards program should have its own QR code that leads to a landing page where the customer can learn about the program, and add their name, email, and mobile number to join the program. Then they are added to a list of program members. The program itself can simply be a pre-planned sequences of emails and/or texts that go out to each member based on their join date. The emails/texts can contain what ever content we decide to share with them, keeping in mind that they will be expecting emails with occasional discounts and special offers, hence the reason they joined a loyalty/rewards program to begin with. Intermingled with these email offers or maybe even in the initial “welcome/thanks for joining” email will be a casual mention of the link they can click on to leave a review or feedback. This way it's not in any way an ask for a review in return for a discount or some special offer. Correct me if I'm wrong, but I believe most of the technology needed to build out such an addition is already available within EMR. If I'm correct, it would simplify the process of adding such an additional feature. Don't get me wrong, I'm not saying it won't take work, just it's not reinventing the wheel so to speak. And before anyone suggests just using a separate email marketing app, I'm fully aware of how to build this out myself with a separate email marketing app, but that's not my point here. I’m hoping to have this all self contained in EMR so it can be easily packaged and sold to our client's within one platform for simplicity. I know this has been mentioned in the FB group, but I haven't found it in a search here so I decided to add it myself. I hope others find it as valuable as I do.
Shopify
Pull reviews from Shopify
For Customer, use 'First Name' and 'Last Name' fields (instead of 'Name')
I would like the Customer registration fields to be 'First Name' and 'Last Name' (instead of 'Name') Reason: So we can use ‘First Name’ field in various communications eg Emails, Sms, in-app messages etc. Thanks
Using ticket-system for support EMR-clients
Make it more convenient for @mannie@embedmyreviews.com and his clients to keep overview over requests and support. I recommend https://www.freshworks.com/freshdesk/. Its setted up in few minutes and works perfect. It also has self-service (integrable in chatbot) for example.
In Progress
18Actively being built
Ability to directly post review images to FB/Instagram
Would be great if we could 1-click share reviews to social networks. Rather than downloading, then uploading each time.
Dummy Data
Some (real) accounts or dummy data to show how the reviews would look to potential users.
Pabbly Subscription Billing
As an alternative to Stripe billing. Add Pabbly Subscription billing so many different payment gateways are supported like PayPal, RazorPay etc.
Send All Users Emails - One-off
As our userbase grows, we need the ability to send all users an email - at any time. One use case for this is when new features are added or bugs are fixed. Communicating with the user base is essential, and sending updates about new features helps communicate the value. I see this in the "transactional emails" area where you could create one - and then select users based on roles or organizations - ALL / Admins / etc. Simple email editor. Use Agency's email integration & allow agency to specify FROM email.
Monthly AI Insights report displays weekly data instead of monthly data
The AI Insights (analysis) and the AI Insights reports are currently linked in an incompatible way. When a monthly AI Insights report is created, the data included in that report still always refers to a weekly period. In other words, the report is sent monthly, but the information shown only covers one week rather than the full month. This makes the report frequency largely irrelevant, except when a weekly frequency is selected, since that is the only case in which it matches the analysis, which is weekly by default. Given this dependency between the AI analysis and the data displayed in the report, I suggest resolving the issue in one of the following ways: Keep the current link, but allow the AI analysis execution frequency to be configured as weekly, biweekly, or monthly. Break this link, allowing the report to generate an AI analysis based on its own frequency. In other words, the report period should match the period of the data shown in the report. Personally, I believe the second option makes more sense. ———————————————————————————-- Formal Bug Report: Steps to Reproduce Go to the AI Insights Reports configuration. Create a new report with the frequency set to Monthly. Wait for the report to be generated and sent. Open the generated report and review the data period covered. Expected Result A report configured with a Monthly frequency should include data covering the full monthly period. Actual Result A report configured with a Monthly frequency is sent monthly, but the data included in the report only covers a weekly period instead of the full month. Additional Notes The AI analysis appears to be tied to a weekly default execution period, and the report inherits that same weekly dataset regardless of the selected report frequency. As a result, the selected report frequency becomes effectively irrelevant unless the report is also configured as Weekly. Suggested Solutions Allow the AI analysis frequency to be configured as Weekly, Biweekly, or Monthly. Decouple the report from the current analysis frequency, so that the report period matches the data period shown in the report. Preferred Solution Decoupling the report from the analysis frequency makes the most sense, so that each report generates data according to its own selected period.
Stats for Weekly AI Analysis Reports
When setting up reports to be sent on a weekly basis for AI analysis, the reports seem to reflect the entire GBP history, not specifically the past week. What my clients would be interested in knowing: Summaries of both good and bad reviews from the past week, instead of minor changes from the entire GBP history. Thanks for your consideration.
Reviewer Images Distorted
The reviewer images get distorted, if they aren’t perfectly square. Is there a way you can set this to “cover” instead, so it doesn’t distort the images uploaded by reviewers? Here’s an example from one of my display widgets:
Unsubscribed contacts still show "Sending in 1 hour" — should display "Sending cancelled"
When a contact is unsubscribed from a campaign, the scheduled-send label ("Sending in 1 hour") remains visible. This creates confusion: the contact is clearly marked as Unsubscribed, yet the UI still suggests a message is queued. Where it appears: Contact activity timeline (recent activity popup) Per-contact row in the campaign sending list Mockup idea :
Testimonials review source name
Please allow us to configure the name of this feature by ourselves (on agency level), or at least give an option to change the source name “Testimonials” to our agency name instead, which would make much more sense. Currently it is set to exactly “Testimonials” on all languages, even on widgets, which is not good, and will just cause confusion among clients and their customers.
Lightweight Stats Endpoint for Location Reputation Metrics
We are building a standalone business directory (WordPress-based) and need a lightweight way to retrieve essential reputation metrics without fetching full review data. For this use case, the existing reviews.index endpoint is too heavy, since we only require aggregated metrics, not individual reviews. Requested Functionality A new endpoint such as: GET /location/{id}/stats This endpoint should return the core reputation metrics for a given location, allowing daily server-side syncs via cron job. This is critical for integrating EMR data into external systems without overfetching. Needed Fields We only need three aggregated values: total_review_count Total number of reviews across all connected sources. average_rating Combined rating (e.g. 4.7). total_sources Number of connected platforms (e.g. 2 for Google + Facebook). Example Response Payload { "location_id": "UUID-EXAMPLE-123", "total_review_count": 128, "average_rating": 4.7, "total_sources": 2 } Why this is useful Enables efficient server-side synchronization for external business directory listings Reduces load by avoiding full review fetching Ideal for use cases where only summary reputation metrics are required Improves developer experience when integrating EMR with third-party systems We would love to see this added, as it would make data syncing significantly easier and more resource-friendly.
Completed
535Recently shipped
Local Search Grid
Be able to compare the local visibility of locations with competition from the same region and/or industry. E.g. ReviewGrower https://reviewgrower.com/geo-grid-rank-tracker/
Online Reputation Reports (Lead Tool)
First lead capture tool built into the platform to highlight issues with a businesses online reputation. Agencies can use this to highlight performance issues with a customers reviews.
Let ChatGPT / AI write reviews for our customers
Similar to what Gumrev is offering. Instead of customers having to write reviews, they can answer some simple questions and ChatGPT will create a unique review for them. Then, when they click "Review On Google", that unique review is copied, and they can paste it onto Google review. This feature would make sharing reviews via EMR super easy and lazy-proof. Watch the video from Gumrev below from 3:21-4:41 to see what I mean. https://www.youtube.com/watch?v=WTYOCAqXAbk&t=201s With implementation of AI these days, such feature would get EMR ahead of the review game.
Video Testimonials
Please allow us to easily collect and display video reviews/testimonials on both desktop and mobile. I'd personally say Trust is your biggest competitor with this and they do it very well, so match or surpass the way they handle videos and you'll be golden!
Team access
This is for employees/assistants so they can create and manage locations and free trials but not have access to admin features such as white label and payment settings. The admin would have full control over which/how many locations each employee could create and be able to login as them. This feature is essential for agencies where the owner is not the one managing customers on a daily basis.
NFC Card + Dropshipping
Agencies can order NFC cards in bulk from our preferred supplier or drop ship cards directly to customer. This feature maybe deployed in stages over to quarters due to business rule/development complexity.
Agency Customer Onboarding Flow / Ready-made widgets, forms and campaigns
Agencies can setup widgets, feedback forms, QR codes and campaigns for new customers that are created inside the platform. This will greatly speed up onboarding while maintaining flexibility for agencies to adjust to their requirements.
A way for clients to analyze all of their reviews via AI
I thought of something really cool and I'm not sure if this exists. But I noticed you have sentiment analysis which is cool. But what if we can take AI further and actually use it to help a business figure out what their strengths and weaknesses are among all of their reviews. Imagine a business with 200 reviews. And about half of them are either four stars and below. Well we want to figure out if our business is doing something that is not allowing us to achieve five stars right? And most of the time, it could be that one thing that keeps being repeated by customers that owners may have overlooked. I suggest using AI to say something like, "read all of these comments and tell me how I can improve my business" or "Tell me the three main things that I need to do right now that customers complain the most about".
Better gating of usage - locations, emails, sms, AI
Better gating of usage with integrated billing would be a killer feature! Ex: Limit the number of locations a plan can have, and allow users to buy additional locations through the interface. Ex: Email/SMS/AI usage is already set, but allow auto-billing of usage above this tier so a user doesn't have to buy one-off packages & won't be locked out from using the platform if they go over the limit. Agencies can then set billing rates on all of these things, and it would make it a lot easier to get them using the integrated Stripe interface.
Fix & Enhance User Permissions
Creating a user & testing permissions - gave myself ONLY read access, but was able to create a campaign. Wasn’t able to delete the campaign, however. Read-only shouldn’t be able to create anything. User permissions are very confusing. Any user can do whatever actions they have access to to any location. To fix this: 1. Make named access permissions that make sense. Ex: Viewer, Responder, Manager, Admin, etc. Allow Agency to specify what access they have in plain English (i.e., can respond to reviews, create campaigns, edit settings) Make access flexible for locations: Give access to entire organization, or 1 or more locations (selectable) This is a really basic requirement of most SaaS apps. You developed this feature around your CRUD API, but it doesn’t make sense to end-users! There are some unexpected behaviors around the permissions select boxes (described above).
Rejected
225Closed or declined
Remember me at login
It appears that the “remember me” option is not functioning properly, as I am required to log in every time I access the site. https://share.getcloudapp.com/9ZuyqvPn Is this issue related to my browser? Usually, other apps work when this option is turned on.
Video Tutorial for API
Provide video walk thru tutorial showing the setup of API and Webhook for popular platforms. White label so it can be sent to customers who want to automate.
Dynamic SMS Sender Name (Sender ID)
I would like to propose a feature that allows us to dynamically set the sender name for SMS messages in the EMR software. This can be achieved using a selector that, when selected, it invokes the dynamic values {organization} or {location} to retrieve the business or location names associated with the review request. If for some reason the implementation of the location name is not feasible, I would be perfectly fine with using just the organization name…but that’s me. Character Limit Consideration: Please note that there is a character limit for alphanumeric sender names, which I believe is a maximum of 11 characters. To prevent disruption of current configurations, I suggest that this feature be disabled (or not selected) by default, as many business and location names may exceed this limit. Fallback Mechanism: To effectively address this issue, I recommend implementing an internal rule: if the dynamic sender name exceeds the 11-character limit, the system should send the SMS with the pre-defined manual Sender Name that has already been set up, which should fit within the 11-character limit. Thank you for considering this feature request! I believe it would significantly enhance the functionality of the EMR software for SMS communications, particularly in situations where the Sender Name can currently be configured, but not dynamically. Examples include Twilio, Amazon SNS, GatewayAPI, and others that I have yet to set up.
Add EMR to Albato
Can we add EMR to Albato's automation platform?
Reputation Monitoring
A way of monitoring the web and social medias for the brands name. So we can keep informed and react on comments asap.
Same score as it is on the review website
Is it possible to show same score as it is in the website like booking.com, agoda or Hotels.com, usually they show the score out of 10. However in EMR it is out of 5, this is the request made by the operation teams of the hotels those who check it daily. Or may be an option to setup the entire location based on out of 5 or out of 10 as required by the user. example Booking.com : 8.5 / 10 Agoda : 8.8 / 10 Hotels.com : 8.6 / 10 TripAdvisor 5 / 5 (This can be converted to 10 / 10)
Integration with VBOUT
Vbout is an awesome marketing platform that is being adopted by many organizations.
Discrepancies in TrustPilot Review Imports
The reviews from TrustPilot are not all being imported. Currently, I have three examples: Website 1 - Reviews on TrustPilot: 16,468 - Reviews in EMR: 12,685 Website 2 - Reviews on TrustPilot: 2,640 - Reviews in EMR: 2,135 Website 3 - Reviews on TrustPilot: 776 - Reviews in EMR: 703 TrustPilot website underwent a redesign some time ago (I'm not sure exactly when), and this may be the reason not all reviews are being imported.
be able to CUSTOMIZE SMS OPT OUT message
important to be able to personalize the specific language so it’s not so generic while still adhering to legality.
Gray out connections that aren't part of plan
When setting Connections allowed for each plan, it would be nice if a connection that isn't part of the plan was grayed out or unable to click Connect button. Right now users can start the connection but at some point it says unauthorized or forbidden (it’s not the same for each connection). It doesn’t say upgrade plan or anything. It’s more like an error message. The only other option is to hide connections that aren’t part of plan but it would be better if they could see the connections and decide if they want to upgrade plan to get them.