Changelog

From our research one of the most competitive SMS services on the market today is bird.com so to pass on even more savings to our customers we have implemented SMS support for Bird (MessageBird) into EMR.

This would be recommended especially for Europe, Australia and New Zealand!

For a breakdown of their SMS prices click here.

We have added a profit/cost calculator on the custom plans page which agencies and resellers can use to see how cost effective EMR is when connecting directly to SMS gateways, ChatGPT and email.

Saving you more in the long and increasing your margins!

We have now added support for gatewayapi.com which offers some of the best outgoing SMS rates in Europe.

Please note:

To use this SMS provider with the platform please make sure to white list our short link domain: revw.me

Please read this guide on whitelisting our domain

Some SMS providers when approving campaigns in the US/Canada require that the opt-in form has a consent checkbox as apart of the opt-in flow.

Excited to announce that we have now added the ability to drip send review requests when bulk uploading a CSV. Customers will now have the option to configure the limit once a CSV file has been uploaded.

Once you have uploaded the CSV of contacts you will be presented with the option to map columns from the sheet and at the bottom you now have a new option to configure the daily limit. This limit will spread the review requests over a number of days instead of sending all the requests in one go.

Why this is important?
Review reactivation is a great method when onboarding a new client to get them reviews quickly from their existing client base but without triggering Googles filters for unnatural reviews. This will help retain the customer and can be used as apart of your initial offer.

To try this out: Click Send Invites Button (top navigation) → Click Invite Multiple Contacts → Upload CSV.

If you can’t find the business using the default autocomplete you can now directly enter the place ID.

Today we deployed a new email provider that can be used to send out transactional emails and your customer’s review requests.

Emailit is a relatively new service but has a competitive pricing model and generous free tier.

Since it’s a new email service their IPs will be relatively new so their sender reputation is still building it is recommended to use a inbox warming service anyway but very important when adding a fresh domain that has not been used to send out much volume.

To get started: Agency → Email → Add Provider → Select Emailit as your email service and continue with the steps in the wizard.

Like other official integrations EmailIt also allows your customers to use their own domain if you have enabled this feature under custom plans.

You can now disable or enable access to creating custom AI prompts when responding to reviews via custom plans. Click on the reviews tab and scroll down to the option named: “Create Custom AI Prompts“