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Respond to all unanswered reviews with AI in 1 click

We all love AI-generated automatic responses, with the personalized prompts we can craft to best match our clients’ preferences, and the ability to use the AI model of our choice via the integrated connection to OpenRouter. The issue is that this feature only applies to reviews published after the deployment of this functionality on the client’s account. It doesn’t apply to older reviews. However, some clients have hundreds of unanswered reviews. In extreme cases, even thousands. Imagine the huge advantage over some competing services if we could tell prospective clients that we’ll be able to respond to all their unanswered reviews, occasionally including keywords in our responses to boost their local SEO. Well, that’s exactly the feature I’d like to invite you to vote for today here. Ideally, in 1 click, we should be able to respond to all older unanswered reviews, at a rate of x responses per day, so it happens progressively and naturally.

NEXUS 2 days ago

💡 Feature Request

"Entity: default location" in approval emails

Here, this phrasing doesn't work: "Entité: Lieu par défaut". I don't know how it sounds in English → , but for a client it seems weird. I think it's a string related to the dashboard, as I can't find it in PoEditor. Perhaps we could replace it with: Regarding... followed by the establishment name in the dashboard when the organization has multiple entities. For example → “Regarding Soho” if they have a store in the Soho neighborhood. Remove this phrase when the organization has only one entity. Would this be possible?

NEXUS 3 days ago

💡 Feature Request

Improve tagging - used tags view

Problem: Users can't easily see or reuse existing tags when tagging reviews, leading to inconsistent or duplicate tags when tagging the reviews. Suggestion: When tagging a review, show previously used tags as clickable "bubbles" (like the ones that appear after tagging). Clicking a bubble instantly adds that tag. Benefit: Makes tagging faster and keeps tags consistent for better analysis.

S.M 13 days ago

💡 Feature Request

Multi-Client KPI Dashboard (Agency View)

Wanted to share an idea that could bring significant value to agency users managing multiple clients on EMR. The core concept is a multi-client KPI dashboard — a single interface where agency users can monitor performance metrics across all their client accounts, without having to log in individually to each one. The goal is to surface essential campaign data at a glance for each client, such as: Reviews received in the last 30 days Contacts enrolled in the campaign Open rate Click rate Redirect count (e.g. to Google, Facebook, etc.) All of this data already exists within the “Get More Reviews” tab at the individual client level. The idea would be to simply aggregate these metrics into a centralized view designed specifically for agencies. To keep the interface clean and usable, we could limit it to tracking one campaign per client — ideally the most recent active one, or perhaps giving the option to select which campaign to include in the dashboard. Here is an idea : This would save time for agencies managing 10+ accounts, help identify performance patterns, and ultimately strengthen EMR's positioning as an all-in-one reputation management platform for teams working at scale. Happy to help flesh this out further if it's something worth exploring :)

Jean-Gabriel 13 days ago

💡 Feature Request