Currently, it sounds like something urgent that they have to deal with instantly, instead I think it would be better if the subject line is much softer and aligns with its purpose their regular ai insights report is ready. Current version: “Action Required: Critical insights for organization name“ Even better, if the agencies get the option to set their own subject lines/content, for such report and insight emails.

Arun Saini about 16 hours ago

💡 Feature Request

Can you guys please add Quickbooks integration so that we can have our customer base from that platform. For US and Canada if it varies… https://quickbooks.intuit.com/

Richard 1 day ago

💡 Feature Request

Please add a German equivalent (same company) for Poland. https://www.jameda.de = https://znanylekarz.pl They differ only in name

Paweł 11 days ago

Review Sources

📥 Feedback

My billing is handled outside of EMR, and I don’t need the credit usage option for base plans. Could the Billing tab in the Manage section be made optional? It causes confusion. https://a.cl.ly/019ffb04-55c2-74be-84c0-8b256ebe39c4

Bhupinder Kahlon 11 days ago

General

💡 Feature Request

Customer service on the chat widget Where is customer service on the chat widget? This is vital for business nowadays.

Ve Dupe 12 days ago

General

💡 Feature Request

After booking.com connected, the external link to the booking.com page, was wrongly configured and carries the agency domain in the domain part.

Arun Saini 14 days ago

🐛 Bug Reports

For regulated professions that are not permitted to collect customer reviews for public display, would it be possible to offer them a secure, private collection method that prevents publication, so as not to be considered an illegal solution? This would allow them to collect reviews to improve their service. And responding to unsolicited reviews is not prohibited by law. Responding to reviews helps show Google that the GBP is active, and the keywords used contribute to local SEO.

Romaric 14 days ago

💡 Feature Request

It would be great if we could get vocal reviews for private feedback analysis only. This method is very quick and convenient, and it allows us to gather more information from customers.

Romaric 14 days ago

1

💡 Feature Request

Right now, we can customize the following transactional email templates: trial expiring, welcome, and subscription ended. We would love to see the other system notification emails added to the customizable template section.

Lynn Floyd 16 days ago

💡 Feature Request

Hi I have selected for people to be able to leave reviews directly on my website however they appear as hidden and do not receive any notification when a review is left on my website. Can this be set automatically? Please let me know. Regards.

Ve Dupe 18 days ago

🐛 Bug Reports

Hi, I'd like to suggest changing the wording of the impersonation banner. The current message: „Obecnie podszywasz się pod innego użytkownika.” has a rather negative connotation. The phrase „podszywasz się” is commonly associated with fraud or unauthorized access, even though that's not what this feature does. I would suggest replacing it with: „Przeglądasz konto klienta: WORD Nauka Jazdy.” In my opinion, this wording is more natural, more user-friendly, and better describes the purpose of this feature. Thank you for considering this suggestion.

Paweł Maćkowiak 20 days ago

Translation

🐛 Bug Reports

In the AI Search option, the "Mention score over time" section (subtitle: "Track your AI presence week over week") displays no content. The card header and subtitle render correctly, but the chart/data area below is blank — no graph, data points, or empty-state message.

Jean-Gabriel 20 days ago

General

🐛 Bug Reports

When consumers generate reviews using AI-Review Assistant, an extra character “ . “ (a period mark) is always added at the end of the review content. This issue has been raised by several clients, which is quite an annoying issue.

Kevin Huang 21 days ago

🐛 Bug Reports

I noticed a translation trouble in the customer sidebar. "récolte" is an agricultural word. So it is really weird to read this. It sounds bad translation. So would you mind to say yes in order to replace "récolte" by "collecte". It is more accurate. Moreover, the initial name of the section in the English version is 'Review tools', so a more accurate translation would be 'Collecte d’avis'.

Romaric 22 days ago

General

💡 Feature Request

Hello, could you please add the main categories as provided by Google in GBP? I would like to create a Search AI report for a prospective pharmacy client, but I cannot select this category because it doesn't exist in the list.

Romaric 22 days ago

1

General

💡 Feature Request

Way to sort or filter campaigns by active/paused in the campaigns section.

Nalu Okimoto 25 days ago

💡 Feature Request

Has anyone else seen a difference in the agency Reporting dashboard, where the number of active subscriptions, ARR, and MRR is way off from what is actually verifiable account data? I went through each customer account to make sure that they were in 'good standing' and clicked the SYNC with Stripe button for good measure.

Review Pulse 360 26 days ago

🐛 Bug Reports

Description The “Content & Flow” area shows sections that do not belong to the selected form/funnel type. Example When creating a testimonial form, sections such as “Private Feedback” or other review-flow settings are still visible, even though they do not clearly belong to testimonials. Actual result Different form/funnel types appear to overlap in the UI. Users may not understand whether they are creating a testimonial form, private feedback form, public review request flow, or a mixed flow. Expected result Only settings relevant to the selected form/funnel type should be shown. For example: Testimonial form → only testimonial settings Private feedback → only private feedback settings Public review request → only review-platform settings Impact The current UI is confusing for customers and agencies and makes it difficult to understand which settings affect the published form. Suggested improvement Hide irrelevant sections dynamically or separate the form/funnel types more clearly.

J.D about 1 month ago

💡 Feature Request

Description The form preview does not always match the selected form type or the current configuration. In some cases, the preview shows content from a different flow or displays fields/pages that do not belong to the form being edited. Steps to reproduce Open the form editor. Go to the “Content & Flow” tab. Open the relevant configuration sections in the left-hand sidebar. Create or edit a testimonial form. Configure testimonial-specific fields/content. Check the preview on the right side while editing and switching between sections. Actual result The preview sometimes displays unrelated review-flow content, wrong thank-you pages, platform options, or fields that are not part of the current form. Examples observed: A testimonial form preview shows a review/thank-you page with Kununu as a platform option. The preview shows fields that were not created in the testimonial form. The editor and preview appear to show different form states. Expected result The preview should always reflect the currently selected form type and its active configuration. Impact Users cannot reliably see what the published form will look like, which creates confusion and increases the risk of publishing the wrong flow.

J.D about 1 month ago

General

🐛 Bug Reports

Description We wanted to use a testimonial form for an employee survey. For this, we added multiple “Message” fields, where each message field represented a separate question. Example questions: “How satisfied are you with your current work environment?” “How do you rate the opportunities for professional development within the company?” “What could be improved in internal communication?” Steps to reproduce Create a testimonial form. Add multiple “Message” fields. Use each message field as a separate question. Open the public form link. Try to answer the first message field. Actual result Input entered into one message field appears in another message field instead. The individual questions cannot be answered separately. Expected result Each message field should work independently and save the answer for its own question. Impact Customers cannot use testimonial forms for structured employee surveys or feedback forms with multiple open questions.

J.D about 1 month ago

General

🐛 Bug Reports