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AI Credit System Similar to Email/SMS Credits

We need AI credit system where we can assign ‘Monthly AI Credits’ limits in custom plans. To avoid complication we can design it like: 1 credit = 1 review respond (irrespective of what model used cause customer not aware about models they simply see I responded to 1 review 1 credit consumed.) Why It is Required? Avoiding Trial Misuse: Currently without any usage restrictionis, anyone can start a free trial and literally respond to their old 100s of reviews using this feature and can left without subscribing. Free to Paid Conversion: AI responder is one of the mostly used, easy to adopt, & habit forming feature of EMR, where users can build habit of daily loggin in and responding to reviews. With usage restrictions it can help converting Free tier users to paid users. From user perspective; “User respond to few reviews than see they reached the limit in free plan and prompted to upgrade. They are more likely to convert than if we completely restrict the feature, cause they already built the habit of logging in and replying to reviews with AI.”

Arun Saini About 16 hours ago

💡 Feature Request

Rewording the word "agency" in client dashboard

I understand that the AI Insights feature is designed for agencies to provide as an add-on. However, I hope the word “agency” here can be reworded, as we are using the white-labeled EMR platform, which is introduced under our own brands. Thus, I’m offering the platform as a SaaS product, not an agency service. The word “agency” here may be interpreted as there’s a provider on top of which may not be appropriate in a white-label business model. In my local market, the word “agency” is translated as “reseller”. It should change to “administrator”.

Kevin Huang 3 days ago

1

🐛 Bug Reports

Language specific custom instructions/prompt for default AI translations

Would be great if we could specify a custom prompt/instructions for the AI that does the translations for new strings on the platform. For example when translating language X, it should always translate “review” to Y and “rating” to Z. This would require some consensus among agency owners in different languages I guess. Would be great for congruency to the translations.

Severi 3 days ago

💡 Feature Request

Event-Based Conditional Branching for Campaigns

We need the ability to build sequential automation workflows based on behavioral triggers. Specifically, the system must support conditional logic that checks a user's previous interaction state (e.g., If [Previous Campaign URL Clicked] == True) to route them to a secondary campaign instead of the default sequence. Usecase: A shop gets a lot of repeat buyers. Google Maps is most important review platform for them. To maximize conversions, their campaign only has Google Maps review link. They send them campaign A. After a while, their review stream drops as most of their clients have already reviewed them on Google Maps. They want reviews from them on Facebook. So they set up a campaign that will be sent only to people who have clicked review link on campaign A. Now they first get reviews from their customers to Google Maps and after they buy again, they are asked to review them on Facebook. —- Of course this could be used in many more ways. Did they click one star in campaign A? Don’t send them campaign B. Have they been sent campaign A and campaign B and they didn’t open either of them? Send them more aggressive email with subject “Open this and receive free item X”

Kristian Pesti 3 days ago

💡 Feature Request

A widget for Agencies

A widget for agencies that showcases their customers’ growth since they signed up on the platform. We already capturing and showing this stat on user dashboard “Since joining on ___ +0.2 rating increase and x New reviews.” Same we can also show dynamically on our websites using widgets. Card style: Their Logo + organization name on top Current reviews & rating New Reviews & rating improvement since joining. We (Agencies) can display this widget on our frontend website, similar to other widgets.

Arun Saini 10 days ago

💡 Feature Request

Whatapp AI Agent

As we’re heading towards WhatsApp cloud API structure for the WhatsApp channel. I think we can use that connection for more powerful things instead of just using it in review requests. Creating AI Agents is one such powerful use case. It brings EMR benefits directly in the user’s WhatsApp chat interface. What can these AI Agents do? - Review Notifications - Review Response Approval User will see the response with two quick reply buttons and will choose if they want to approve or want to modify the response - Reports delivery - Automatic social share image delivery with caption or auto post approval flow -Transactional notification (Trial end, Low credits, etc., similar to transactional emails with enable/disable) - Onboarding new users If a user creates an account and the session goes inactive or they logout without completing all onboarding step. Then this onboarding agent will become active and ask user to complete their next onboarding step. e.g. if user just uploaded their logo then the agent will prompt them to connect their GBP and send them link to connect their google account and provide access without even need of logging in to EMR. Similarly, the ai agent can design & create the feedback form and campaign for them by asking questions from them directly in whatsapp interface. It will help improve customer experience for regular works like approving replies, checking notifications, reports etc., and help improving onboarding success rate.

Arun Saini 10 days ago

💡 Feature Request

All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard

All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard Feature description Currently, the flow is fragmented: the customer scans a QR stand, leaves a Google review, and then must switch to an external link to enter email/phone. This separation creates friction and lowers conversion significantly. Request: build a single, continuous chatbot-style flow that keeps everything in one place and guides the user step-by-step. Flow: Scan QR → show a CTA button like “Get your free gift” → user enters the chatbot flow → Google review → capture email or phone (merchant chooses one or both) → deliver reward QR/code. Before capture, clearly explain: “Enter your email/phone to receive your gift/coupon” to ensure real contact data. Reward controls: delayed activation (e.g., 6–12h) to encourage repeat visits + expiry (7–14 days) to create urgency. ROI Tracking: merchants should see daily/weekly/monthly analytics: total coupon scans, reward activations, and optional estimated revenue. This makes the business impact measurable. Example impact (why this is huge): this flow doesn’t just increase Google reviews and make email/phone capture easier — it turns every scan into a potential returning customer by nudging people back into the store via the delayed reward + expiry. Optional add-on features: • Send an automated reminder notification before the reward code expires (email/SMS/push, configurable timing). • Once merchants build a real customer list, they can send targeted coupon campaigns (email/SMS) to those contacts and track performance in the same dashboard for clear proof/ROI. Bonus: Gamified Spin-to-Win Feature Add an integrated digital “Spin the Wheel” experience to turn reward claiming into a gamified moment. After completing the review and entering contact details, customers spin a virtual prize wheel to unlock their reward.

Tarik Tek 25 days ago

💡 Feature Request

Onboarding Blueprint as default setup

Currently, if we enable the onboarding blueprint for forms or campaigns. They’re created only once when a new account is created. When user manually create form or campaign they get the EMR default setup for form & campaign. It would be great if we get an option inside Onboarding Blueprint setting to: “Enable/disable to use blueprint as default setup” - If we enable it the user-created form & campaign also get this blueprint as default setup. “Enable/disable auto-create form/campaign“ - It will enable the current functionality of onboarding forms. Why is it required? - It give agencies more power to setup their own way, as we see many people demand to keep deep link on by default etc. - Current blueprint functionality is great for DFY services but not that great for DIY self serve setups, where we want users to explore & learn at their own pace. - I love the content of default pages of feedback forms/campaigns page (when no form/campaign is created), which help users to learn why it is required, how it work or help them. Unfortunately, the beautiful piece of content remains hidden if we auto-create forms/campaigns, so we can avoid that if got the option to use blueprint as default setup. It will make onboarding blueprints more powerful & flexible to use.

Arun Saini 25 days ago

💡 Feature Request

In Progress

Upgrade button linked to wrong page

For non-stripe accounts, now we have a custom link for “upgrade now” button. While it’s working perfectly in most of the places, I found a place where this button is still linked to /settings/subscriptions which is for Stripe accounts. To replicate: Reviews page > Respond > Let AI generate review > Upgrade

Arun Saini 27 days ago

1

🐛 Bug Reports