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Switching Locations Doesn't Update Interface State

To replicate this issue, take the following steps: Login as a customer with multiple locations.Navigate to Get More Reviews > Request Reviews > Edit Campaign > Opt-In PageClick on Opt-In page. Note URL.From this screen, switch to a different location.Click on the Opt-In page. Note the URL is the SAME as the previous location. Click on Request Reviews > Edit Campaign > Opt-In Page.Click to open the Opt-In page. Note the URL is now DIFFERENT & has been updated.The expected behavior is that when a user switches locations, all state updates to reference that location, and anything referencing that location, such as campaign opt in page URLs, should also update.

Patrick 11 days ago

4

🐛 Bug Reports

Android Phone as SMS Gateway - Zender Script Integration

Seen a request recently in Facebook group for integrating PlugSMS which allows users to use their own android phone as SMS gateway. But it would be better if team worked on making the API url/host cusomizable so that anyone who have self hosted Zender(https://codecanyon.net/item/zender-android-mobile-devices-as-sms-gateway-saas-platform/26594230) or use the ltd deal of the script by PlugSMS , SMSEgress and so on.Sample Instance (Provided by Zender for demo-login details prefilled in login page):https://previews.titansystems.ph/zender/The tool is having multiple API's(access below url after login)https://previews.titansystems.ph/zender/dashboard/docsBut initially we need only one API:API Name : SMS - Send Single MessageAPI Method : POSTSample API URL : https://previews.titansystems.ph/zender/api/send/smsRequest Format:Sample Response Format:This can be configured with one additional Parameter called API Server:this can be host in which the code is installed, here in this case its: https://previews.titansystems.ph/zenderand api is : /api/send/smsIn this way any person can use their own server as host/server and use their own android phone as SMS gateway.Note: As this uses android phone and each client may be from different country agency's single android phone gateway wont be proper, this should be configured by each customer like their own android phone api details for their sms.

farish 12 days ago

💡 Feature Request

Planned

Receive reviews with your own brand too

I always set up a custom resource for my clients with my own brand where their clients can then also choose to write a review on our own platform.(besides Google, Facebook and others platforms). This can then also be done without logging in (many don't know their password etc...) so this is used regularly. When I create this in custom resources and widgets, I also specify not to delete or change it. It would be easier if we could create that in our agency account, so the client cannot see it or change it. The client can only activate or deactivate it. Now I always have to do this manually with each client. The advantage is also that if they have received many reviews through our own system, clients are less likely to cancel their account. If not clear, please let me know.

Tom Lemmens 13 days ago

1

💡 Feature Request

Planned

CNAMEs are handled very weird - please change this

The implementation of CNAMEs are done in a really weird way.1) If the agency choose to have the website too, the agency is forced to have the main domain as THE domain, e.g. "mydomain.com", that is so much 201x . There are very good reasons to not do it that way, so stop forcing agencies to have the main domain like that. It should be up to the agency to decide whether they want "www.mydomain.com", "mydomain.com" or e.g. "myreviewsystem.mydomain.com". 2) Now it is recommended to set one more A record in the DNS for a sublevel domain, e.g. "www" which is supposed to be the same as the main domain. So in reality there are two A records. This is not the way to do it, or at least enable the ability to do it the way it should be (and right now you seem to check whether the sublevel domain is really an A record, which is odd). The way to do it is that only ONE A record is set in the DNS, then any other sublevel domains referring to the same address, should be defined with a CNAME pointing to the main domain, so e.g. "www.mydomain.com" should have a CNAME set to "mydomain.com", NOT have two DNS A records with the IP addresses like it is now.3) Finally, and this is also very important... If the website option is not used so only the CNAME is set to point out the application, it points out your domain "app.embedreviews.com", which s ssuper easy to find out by just doing an nslookup to see how a certain CNAME is defined. This means that your white label in reality is NOT fully white labeled. Instead, I suggest that you have an unidentifiable domain where you place the app and then point to that. It would be even better if you also placed the domain name contacts behind a so called name proxy which is the standard these days for many domain name providers.So in this case, the CNAME could be set to point out e.g. "[agency-selected-name].hhhsj72729.com" and then have a page on "hhhsj72729.com" that does NOT redirect to embedmyreviews.com, but instead responds with a blank page.I am surprised that it works the way it does today when everything else has been implemented with agencies in mind.

Mate 15 days ago

9

💡 Feature Request

Enable Agencies to provide managed services

I can imagine that potential Agency customers (Suppliers of a certain product or service - hereafter called Supplier) with incoming reviews see an obstacle in responding to their reviews. Responding to a bad review is crucial. It can win back a customer, but most of all it can make sure that other potential customers see that the supplier care and that they have taken action to solve a certain problem.So, my suggestion is to enable agencies to provide managed services to their customers, the Suppliers, simply by enabling an option (it should be an up-sell of an extra feature/service) where the agency write all the responses (it could be potentially be with the help of the AI assisted service), but do NOT post them. Each such response provided as part of the managed service, still need to be approved by the Supplier and there can be special things that have happened in specific cases where only the Supplier knows what really happened and for such cases, the Supplier should be able to edit a response made by an agency to make it specific for that Supplier and its customer. When the Supplier has gone through all the responses, they can choose to post them. It's not even sure that they want to post a reply. On AirBNB, if the Supplier does not post a review of the customer, their customer's review is not made public. So if the Supplier would suspect that they will get a bad review of a certain customer, they might not want to write a review of their customer and thereby they will avoid negative feedback in this way.So technically do this:1) Add the ability to add Agency authors (plural) that only has the right to add responses, generate AI responses, but not do any settings in the Agency admin interface.2) Provide this as an up-sell that is a feature like any other feature. The problem with this to add to an existing price plan is that the plans look terrible when they are more than three plans, so I guess it will be better to provide the Managed service as a separate subscription.3) Have a special page with not-yet-replied-to reviews3a) Have these buttons to enable the agency to provide either an AI assisted review response or an Edit button to edit the review themselves. There also needs to be a status indicator that helps the agency see if they need to re-write the response, or if the Supplier chose to not post the written reply.3b) Add a field internally so that the agency can see which of its authors generated the response (for quality follow-up).4) Have another page where the Supplier (the Agency customer) would see all not-posted replies to be able to go through the responses fast and decide whether to post them, edit them or delete them.4a) Have these buttons to enable the Supplier to either approve a response written by the agency or an Edit button to edit the written review themselves. Then a checkbox for each of the written responses + one checkbox that covers all written reviews to post them. There also needs to be a status indicator that gives the agency the ability to see whether they need to re-write a response or if the response was chosen to not be posted by the Supplier.5) Sorting should be on the regular + whether a response was posted or not.I think that such a feature could be worth a lot for busy Suppliers who are in need of EmbedReviews, but see an obstacle in having to write responses and the answers to reviews is an important factor to Google. Remove the obstacle for an extra fee and I believe that there will be more Agency customers and those Agency customers will pay more per account.I believe that Managed Services could easily be sold at 2 - 4 times the price for the subscription itself.

Mate 15 days ago

1

💡 Feature Request