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All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard

All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard Feature description Currently, the flow is fragmented: the customer scans a QR stand, leaves a Google review, and then must switch to an external link to enter email/phone. This separation creates friction and lowers conversion significantly. Request: build a single, continuous chatbot-style flow that keeps everything in one place and guides the user step-by-step. Flow: Scan QR → show a CTA button like “Get your free gift” → user enters the chatbot flow → Google review → capture email or phone (merchant chooses one or both) → deliver reward QR/code. Before capture, clearly explain: “Enter your email/phone to receive your gift/coupon” to ensure real contact data. Reward controls: delayed activation (e.g., 6–12h) to encourage repeat visits + expiry (7–14 days) to create urgency. ROI Tracking: merchants should see daily/weekly/monthly analytics: total coupon scans, reward activations, and optional estimated revenue. This makes the business impact measurable. Example impact (why this is huge): this flow doesn’t just increase Google reviews and make email/phone capture easier — it turns every scan into a potential returning customer by nudging people back into the store via the delayed reward + expiry. Optional add-on features: • Send an automated reminder notification before the reward code expires (email/SMS/push, configurable timing). • Once merchants build a real customer list, they can send targeted coupon campaigns (email/SMS) to those contacts and track performance in the same dashboard for clear proof/ROI. Bonus: Gamified Spin-to-Win Feature Add an integrated digital “Spin the Wheel” experience to turn reward claiming into a gamified moment. After completing the review and entering contact details, customers spin a virtual prize wheel to unlock their reward.

Tarik Tek 4 days ago

💡 Feature Request

Onboarding Blueprint as default setup

Currently, if we enable the onboarding blueprint for forms or campaigns. They’re created only once when a new account is created. When user manually create form or campaign they get the EMR default setup for form & campaign. It would be great if we get an option inside Onboarding Blueprint setting to: “Enable/disable to use blueprint as default setup” - If we enable it the user-created form & campaign also get this blueprint as default setup. “Enable/disable auto-create form/campaign“ - It will enable the current functionality of onboarding forms. Why is it required? - It give agencies more power to setup their own way, as we see many people demand to keep deep link on by default etc. - Current blueprint functionality is great for DFY services but not that great for DIY self serve setups, where we want users to explore & learn at their own pace. - I love the content of default pages of feedback forms/campaigns page (when no form/campaign is created), which help users to learn why it is required, how it work or help them. Unfortunately, the beautiful piece of content remains hidden if we auto-create forms/campaigns, so we can avoid that if got the option to use blueprint as default setup. It will make onboarding blueprints more powerful & flexible to use.

Arun Saini 4 days ago

💡 Feature Request

In Progress

Upgrade button linked to wrong page

For non-stripe accounts, now we have a custom link for “upgrade now” button. While it’s working perfectly in most of the places, I found a place where this button is still linked to /settings/subscriptions which is for Stripe accounts. To replicate: Reviews page > Respond > Let AI generate review > Upgrade

Arun Saini 6 days ago

1

🐛 Bug Reports

Reduce negative Reviews with manditory feadback text

According to Google, review gating is prohibited, but it is a very good way to avoid negative reviews. Perhaps instead of gating the 1-3 star reviews, you could simply specify a minimum number of characters for such reviews. This is also a common method on Amazon or other review portals to reduce or avoid revenge reviews. 1 star and then sending is no longer possible. You have to think about what you write and another positive effect is that the person being reviewed receives valuable feedback on what they can do better. 1 star and lkjghlkjchlserhlsekrhlsekrhflekrhf as a review text is ridiculous and anyone who sees this no longer takes this negative review seriously.

Ma Gie 9 days ago

💡 Feature Request

Auto Respond Onboarding Blue-Print

Auto respond is one of the main features in EMR A key safeguard: the approval email To prevent AI responses from being sent to reviews without the client's knowledge, the rule includes a built-in approval step. Before any response is published, it is first sent to a designated email address for human validation. To make onboarding seamless, the approval email could be the email field with the client's account email by default. This ensures that from day one, the right person is in the loop  without requiring any manual configuration. The client can of course update this address at any time or enable 100% auto respond after.

Jean-Gabriel 9 days ago

💡 Feature Request

Dark Mode 🦉 – Admin Panel

Dear Team, Could we talk about dark mode for the admin panel? Some of us work late at night — lights off, coffee nearby, focus at 100%. And right now, the panel shines like a lighthouse in a completely dark room. Our pupils are running performance sprints. Our eyes are negotiating survival terms. We’re just trying to manage content without feeling like we’re staring into the sun. So here’s our simple request: 🦉 Please consider adding a dark mode to the admin panel. For eye comfort. For better late-night productivity. For every night owl keeping things running after hours. We promise: – less squinting – more efficiency – even more appreciation for your product Sincerely, The Night Shift Crew 🌌

Paweł Maćkowiak 9 days ago

💡 Feature Request

Report Branding

Changing the button translation does not seem to take effect. I have tried resetting to the default settings several times, but whenever I add a new translation for the button, it is not applied in the reports. The preview works correctly, but the actual report still shows the default button translation. I am trying to update the translation for Serbian and Croatian.

Goran Milic 9 days ago

🐛 Bug Reports

Keep existing setting even if widget type is changed

Currently if user change review widget type, I observed the filters & other setting reset. From user prospective they might only want to change style not the all settings they configured. To replicate: Create a widget suppose slider 1 configure all settings, then if we change the widget type to slider #2 or any other then all filter setting resets to default, and the user might also anware of that until they didn’t check the filter setting again. Ideally, if a widget setting is configured, it should not change by changing the widget type.

Arun Saini 11 days ago

💡 Feature Request

AI Assistant to Create Forms & Campaigns

Currently, if a user creates a form, they name it, and they will get a default form with default content. The idea is to give them an alternate option to create a form with AI assistant. User click ‘Create Form‘ > Name it > Create Manually / Use Assistant > ‘Describe their business’ (if they choose Assistant) > Get form with personalized content related to their business. Content that can be crafted with AI assistant: - Rating Screen - Review sites screen - AI review assistant (we can use same business description in this field & to create some questions) - Thankyou page Similarly for campaign we can craft all steps message content with AI. Why is it required? - The manual customization of content takes a lot of time - Not all users have copywriting skills - The default content is not suitable for all businesses e.g. mention of ‘product’ on thankyou page - Current AI Subject generation is very random & generic and not related to business To avoid need of entering business description every time, we can have a general field of it in settings that used everywhere from forms to campaigns. Recently i have seen this approach in many platforms where they have general field brand knowledge base/information pages which used across their platform.

Arun Saini 17 days ago

💡 Feature Request