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Upgrade button linked to wrong page

For non-stripe accounts, now we have a custom link for β€œupgrade now” button. While it’s working perfectly in most of the places, I found a place where this button is still linked to /settings/subscriptions which is for Stripe accounts. To replicate: Reviews page > Respond > Let AI generate review > Upgrade

Arun Saini About 16 hours ago

πŸ› Bug Reports

Reduce negative Reviews with manditory feadback text

According to Google, review gating is prohibited, but it is a very good way to avoid negative reviews. Perhaps instead of gating the 1-3 star reviews, you could simply specify a minimum number of characters for such reviews. This is also a common method on Amazon or other review portals to reduce or avoid revenge reviews. 1 star and then sending is no longer possible. You have to think about what you write and another positive effect is that the person being reviewed receives valuable feedback on what they can do better. 1 star and lkjghlkjchlserhlsekrhlsekrhflekrhf as a review text is ridiculous and anyone who sees this no longer takes this negative review seriously.

Ma Gie 3 days ago

πŸ’‘ Feature Request

Auto Respond Onboarding Blue-Print

Auto respond is one of the main features in EMR A key safeguard: the approval email To prevent AI responses from being sent to reviews without the client's knowledge, the rule includes a built-in approval step. Before any response is published, it is first sent to a designated email address for human validation. To make onboarding seamless, the approval email could be the email field with the client's account email by default. This ensures that from day one, the right person is in the loopΒ  without requiring any manual configuration. The client can of course update this address at any time or enable 100% auto respond after.

Jean-Gabriel 4 days ago

πŸ’‘ Feature Request

Dark Mode πŸ¦‰ – Admin Panel

Dear Team, Could we talk about dark mode for the admin panel? Some of us work late at night β€” lights off, coffee nearby, focus at 100%. And right now, the panel shines like a lighthouse in a completely dark room. Our pupils are running performance sprints. Our eyes are negotiating survival terms. We’re just trying to manage content without feeling like we’re staring into the sun. So here’s our simple request: πŸ¦‰ Please consider adding a dark mode to the admin panel. For eye comfort. For better late-night productivity. For every night owl keeping things running after hours. We promise: – less squinting – more efficiency – even more appreciation for your product Sincerely, The Night Shift Crew 🌌

Paweł Maćkowiak 4 days ago

πŸ’‘ Feature Request

Report Branding

Changing the button translation does not seem to take effect. I have tried resetting to the default settings several times, but whenever I add a new translation for the button, it is not applied in the reports. The preview works correctly, but the actual report still shows the default button translation. I am trying to update the translation for Serbian and Croatian.

Goran Milic 4 days ago

πŸ› Bug Reports

Keep existing setting even if widget type is changed

Currently if user change review widget type, I observed the filters & other setting reset. From user prospective they might only want to change style not the all settings they configured. To replicate: Create a widget suppose slider 1 configure all settings, then if we change the widget type to slider #2 or any other then all filter setting resets to default, and the user might also anware of that until they didn’t check the filter setting again. Ideally, if a widget setting is configured, it should not change by changing the widget type.

Arun Saini 6 days ago

πŸ’‘ Feature Request

AI Assistant to Create Forms & Campaigns

Currently, if a user creates a form, they name it, and they will get a default form with default content. The idea is to give them an alternate option to create a form with AI assistant. User click β€˜Create Formβ€˜ > Name it > Create Manually / Use Assistant > β€˜Describe their business’ (if they choose Assistant) > Get form with personalized content related to their business. Content that can be crafted with AI assistant: - Rating Screen - Review sites screen - AI review assistant (we can use same business description in this field & to create some questions) - Thankyou page Similarly for campaign we can craft all steps message content with AI. Why is it required? - The manual customization of content takes a lot of time - Not all users have copywriting skills - The default content is not suitable for all businesses e.g. mention of β€˜product’ on thankyou page - Current AI Subject generation is very random & generic and not related to business To avoid need of entering business description every time, we can have a general field of it in settings that used everywhere from forms to campaigns. Recently i have seen this approach in many platforms where they have general field brand knowledge base/information pages which used across their platform.

Arun Saini 12 days ago

πŸ’‘ Feature Request

AI Review Assistant - Know about customer

I noticed AI review assistant is generating similar kind of review for everyone, its not about the content of review, its about language & tone of the review. Yes, we have Casual, Nuetral, Enthusiastic; but its not enough. Not every customer is same, A customer of water park speak totally different way than a customer of an educational institute. Even if they live in the same city. Language, slangs, etc etc. varies upon location, country, industry and a lot of things. We can’t put every business customer in the same category. The idea is to provide a field in AI review Assistant β€œLet us know about your customerβ€œ that let user explain their ideal customer behaviour. Similar to field of β€œLet us know about your businessβ€œ. Where our users can explain their customer behaviour like β€œpeople live in delhi, speaks basic english & hindi, preparing for IIT, etc.β€œ So the AI will behave like that and write more realistic reviews that match the vibe of their real customers.

Arun Saini 12 days ago

πŸ’‘ Feature Request

100% internal review system

No business wants bad reviews to go public. But sometimes the bad review can be a blessing in disguise. Bad reviews can help a business owner to optimise the business in fields that he or she wasn't aware of as problematic. For example, if you run a restaurant and people keep complaining about the food every Wednesday, then maybe it’s time to talk with the chef who cooks the food on Wednesday. If the customers are complaining about the service, then maybe it’s time to talk with the manager and the staff. Both things are things that can be done to improve the business. But there is no reason for a business owner to know about a bad review on Google, TripAdvisor, Yelp, Facebook or any other review site. I think that a solution to this problem could be to have a 100% internal review system where good and bad reviews are handled internally. If you, as a business owner, see that bad reviews are coming in again and again,n then they could switch to the 100% internal review system for some time until the problem is solved. If some busness owner are ready to take the risk by using the internal negative review projection system that we can offer them now, where 1, 2 and 3-star reviews have a chance not to be shown, then it's up to them. But if we can offer them both solutions, then it's up to them. And not because we could not offer them an alternative solution. It would be smart to make it as easy as possible for the customer to fill out the form. For eksample if the first page was topics like "What did you like about the business?" "The food, the service, the price, the atmosphere, the staff, etc." "What did you not like about the business?" "The food, the service, the price, the atmosphere, the staff, etc." Let the business owner fill out the topics themselves so it fits their business. Give the customer options to give each topic 1 to 5 stars. On page number 2, give the customer the option to write a review. The information about the topics must be saved in the system even if the customer doesn’t fill out the form or close the window. In the end, it all comes down to the business owner. If he or she is takeing there business seriously, then they will try to solve the problems the bad reviews are about. If they don't care about their business and their customers and just want to make quick and easy money, then they don't want to show the bad reviews, and they will not try to solve the problems. If you think this is a good idea, then please upvote this post.

Evelina 14 days ago

2

πŸ’‘ Feature Request