A widget for Agencies
A widget for agencies that showcases their customers’ growth since they signed up on the platform. We already capturing and showing this stat on user dashboard “Since joining on ___ +0.2 rating increase and x New reviews.” Same we can also show dynamically on our websites using widgets. Card style: Their Logo + organization name on top Current reviews & rating New Reviews & rating improvement since joining. We (Agencies) can display this widget on our frontend website, similar to other widgets.
Arun Saini 1 day ago
💡 Feature Request
A widget for Agencies
A widget for agencies that showcases their customers’ growth since they signed up on the platform. We already capturing and showing this stat on user dashboard “Since joining on ___ +0.2 rating increase and x New reviews.” Same we can also show dynamically on our websites using widgets. Card style: Their Logo + organization name on top Current reviews & rating New Reviews & rating improvement since joining. We (Agencies) can display this widget on our frontend website, similar to other widgets.
Arun Saini 1 day ago
💡 Feature Request
Whatapp AI Agent
As we’re heading towards WhatsApp cloud API structure for the WhatsApp channel. I think we can use that connection for more powerful things instead of just using it in review requests. Creating AI Agents is one such powerful use case. It brings EMR benefits directly in the user’s WhatsApp chat interface. What can these AI Agents do? - Review Notifications - Review Response Approval User will see the response with two quick reply buttons and will choose if they want to approve or want to modify the response - Reports delivery - Automatic social share image delivery with caption or auto post approval flow -Transactional notification (Trial end, Low credits, etc., similar to transactional emails with enable/disable) - Onboarding new users If a user creates an account and the session goes inactive or they logout without completing all onboarding step. Then this onboarding agent will become active and ask user to complete their next onboarding step. e.g. if user just uploaded their logo then the agent will prompt them to connect their GBP and send them link to connect their google account and provide access without even need of logging in to EMR. Similarly, the ai agent can design & create the feedback form and campaign for them by asking questions from them directly in whatsapp interface. It will help improve customer experience for regular works like approving replies, checking notifications, reports etc., and help improving onboarding success rate.
Arun Saini 1 day ago
💡 Feature Request
Whatapp AI Agent
As we’re heading towards WhatsApp cloud API structure for the WhatsApp channel. I think we can use that connection for more powerful things instead of just using it in review requests. Creating AI Agents is one such powerful use case. It brings EMR benefits directly in the user’s WhatsApp chat interface. What can these AI Agents do? - Review Notifications - Review Response Approval User will see the response with two quick reply buttons and will choose if they want to approve or want to modify the response - Reports delivery - Automatic social share image delivery with caption or auto post approval flow -Transactional notification (Trial end, Low credits, etc., similar to transactional emails with enable/disable) - Onboarding new users If a user creates an account and the session goes inactive or they logout without completing all onboarding step. Then this onboarding agent will become active and ask user to complete their next onboarding step. e.g. if user just uploaded their logo then the agent will prompt them to connect their GBP and send them link to connect their google account and provide access without even need of logging in to EMR. Similarly, the ai agent can design & create the feedback form and campaign for them by asking questions from them directly in whatsapp interface. It will help improve customer experience for regular works like approving replies, checking notifications, reports etc., and help improving onboarding success rate.
Arun Saini 1 day ago
💡 Feature Request
GBP performance analysis not showing after one week
Most client accounts have GBP performance analysis feature working perfectly. However, a few don’t. I’m checking those accounts with this data syncing image… they have been spinning for amost a week now. What might be the issue?
Kevin Huang 7 days ago
🐛 Bug Reports
GBP performance analysis not showing after one week
Most client accounts have GBP performance analysis feature working perfectly. However, a few don’t. I’m checking those accounts with this data syncing image… they have been spinning for amost a week now. What might be the issue?
Kevin Huang 7 days ago
🐛 Bug Reports
Translation 🇵🇱 - Good afternoon 🐛
In Polish 🇵🇱, there are two phrases used: “Dzień dobry” (morning and afternoon) Dobry wieczór (evening) - “Dobre popołudnie” attachment (changed to “Dzień dobry”)
Paweł Maćkowiak 7 days ago
Translation
🐛 Bug Reports
Translation 🇵🇱 - Good afternoon 🐛
In Polish 🇵🇱, there are two phrases used: “Dzień dobry” (morning and afternoon) Dobry wieczór (evening) - “Dobre popołudnie” attachment (changed to “Dzień dobry”)
Paweł Maćkowiak 7 days ago
Translation
🐛 Bug Reports
Request a review
When you want to send a private message, everything works perfectly, but if you set the fields to “required,” you will no longer receive a thank you message. People then think that the review has not been sent.
Tom Lemmens 9 days ago
General
🐛 Bug Reports
Request a review
When you want to send a private message, everything works perfectly, but if you set the fields to “required,” you will no longer receive a thank you message. People then think that the review has not been sent.
Tom Lemmens 9 days ago
General
🐛 Bug Reports
Ability to edit Google review responses
Sometimes AI goes wrong by saying things incorrectly. Would be super helpful if agencies could edit the responses directly from EMR without having to ask clients to fix the responses from their GBP accounts. This reflects my real business cases.
Kevin Huang 12 days ago
General
💡 Feature Request
Ability to edit Google review responses
Sometimes AI goes wrong by saying things incorrectly. Would be super helpful if agencies could edit the responses directly from EMR without having to ask clients to fix the responses from their GBP accounts. This reflects my real business cases.
Kevin Huang 12 days ago
General
💡 Feature Request
All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard
All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard Feature description Currently, the flow is fragmented: the customer scans a QR stand, leaves a Google review, and then must switch to an external link to enter email/phone. This separation creates friction and lowers conversion significantly. Request: build a single, continuous chatbot-style flow that keeps everything in one place and guides the user step-by-step. Flow: Scan QR → show a CTA button like “Get your free gift” → user enters the chatbot flow → Google review → capture email or phone (merchant chooses one or both) → deliver reward QR/code. Before capture, clearly explain: “Enter your email/phone to receive your gift/coupon” to ensure real contact data. Reward controls: delayed activation (e.g., 6–12h) to encourage repeat visits + expiry (7–14 days) to create urgency. ROI Tracking: merchants should see daily/weekly/monthly analytics: total coupon scans, reward activations, and optional estimated revenue. This makes the business impact measurable. Example impact (why this is huge): this flow doesn’t just increase Google reviews and make email/phone capture easier — it turns every scan into a potential returning customer by nudging people back into the store via the delayed reward + expiry. Optional add-on features: • Send an automated reminder notification before the reward code expires (email/SMS/push, configurable timing). • Once merchants build a real customer list, they can send targeted coupon campaigns (email/SMS) to those contacts and track performance in the same dashboard for clear proof/ROI. Bonus: Gamified Spin-to-Win Feature Add an integrated digital “Spin the Wheel” experience to turn reward claiming into a gamified moment. After completing the review and entering contact details, customers spin a virtual prize wheel to unlock their reward.
Tarik Tek 16 days ago
General
💡 Feature Request
All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard
All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard Feature description Currently, the flow is fragmented: the customer scans a QR stand, leaves a Google review, and then must switch to an external link to enter email/phone. This separation creates friction and lowers conversion significantly. Request: build a single, continuous chatbot-style flow that keeps everything in one place and guides the user step-by-step. Flow: Scan QR → show a CTA button like “Get your free gift” → user enters the chatbot flow → Google review → capture email or phone (merchant chooses one or both) → deliver reward QR/code. Before capture, clearly explain: “Enter your email/phone to receive your gift/coupon” to ensure real contact data. Reward controls: delayed activation (e.g., 6–12h) to encourage repeat visits + expiry (7–14 days) to create urgency. ROI Tracking: merchants should see daily/weekly/monthly analytics: total coupon scans, reward activations, and optional estimated revenue. This makes the business impact measurable. Example impact (why this is huge): this flow doesn’t just increase Google reviews and make email/phone capture easier — it turns every scan into a potential returning customer by nudging people back into the store via the delayed reward + expiry. Optional add-on features: • Send an automated reminder notification before the reward code expires (email/SMS/push, configurable timing). • Once merchants build a real customer list, they can send targeted coupon campaigns (email/SMS) to those contacts and track performance in the same dashboard for clear proof/ROI. Bonus: Gamified Spin-to-Win Feature Add an integrated digital “Spin the Wheel” experience to turn reward claiming into a gamified moment. After completing the review and entering contact details, customers spin a virtual prize wheel to unlock their reward.
Tarik Tek 16 days ago
General
💡 Feature Request
Onboarding Blueprint as default setup
Currently, if we enable the onboarding blueprint for forms or campaigns. They’re created only once when a new account is created. When user manually create form or campaign they get the EMR default setup for form & campaign. It would be great if we get an option inside Onboarding Blueprint setting to: “Enable/disable to use blueprint as default setup” - If we enable it the user-created form & campaign also get this blueprint as default setup. “Enable/disable auto-create form/campaign“ - It will enable the current functionality of onboarding forms. Why is it required? - It give agencies more power to setup their own way, as we see many people demand to keep deep link on by default etc. - Current blueprint functionality is great for DFY services but not that great for DIY self serve setups, where we want users to explore & learn at their own pace. - I love the content of default pages of feedback forms/campaigns page (when no form/campaign is created), which help users to learn why it is required, how it work or help them. Unfortunately, the beautiful piece of content remains hidden if we auto-create forms/campaigns, so we can avoid that if got the option to use blueprint as default setup. It will make onboarding blueprints more powerful & flexible to use.
Arun Saini 16 days ago
💡 Feature Request
Onboarding Blueprint as default setup
Currently, if we enable the onboarding blueprint for forms or campaigns. They’re created only once when a new account is created. When user manually create form or campaign they get the EMR default setup for form & campaign. It would be great if we get an option inside Onboarding Blueprint setting to: “Enable/disable to use blueprint as default setup” - If we enable it the user-created form & campaign also get this blueprint as default setup. “Enable/disable auto-create form/campaign“ - It will enable the current functionality of onboarding forms. Why is it required? - It give agencies more power to setup their own way, as we see many people demand to keep deep link on by default etc. - Current blueprint functionality is great for DFY services but not that great for DIY self serve setups, where we want users to explore & learn at their own pace. - I love the content of default pages of feedback forms/campaigns page (when no form/campaign is created), which help users to learn why it is required, how it work or help them. Unfortunately, the beautiful piece of content remains hidden if we auto-create forms/campaigns, so we can avoid that if got the option to use blueprint as default setup. It will make onboarding blueprints more powerful & flexible to use.
Arun Saini 16 days ago
💡 Feature Request
Widgets Language setting showing all languages
In Social Proof > Widgets, the language field is showing all languages and not following our white label setting of selected languages.
Arun Saini 17 days ago
🐛 Bug Reports
Widgets Language setting showing all languages
In Social Proof > Widgets, the language field is showing all languages and not following our white label setting of selected languages.
Arun Saini 17 days ago
🐛 Bug Reports
In Progress
Upgrade button linked to wrong page
For non-stripe accounts, now we have a custom link for “upgrade now” button. While it’s working perfectly in most of the places, I found a place where this button is still linked to /settings/subscriptions which is for Stripe accounts. To replicate: Reviews page > Respond > Let AI generate review > Upgrade
Arun Saini 18 days ago
General
🐛 Bug Reports
In Progress
Upgrade button linked to wrong page
For non-stripe accounts, now we have a custom link for “upgrade now” button. While it’s working perfectly in most of the places, I found a place where this button is still linked to /settings/subscriptions which is for Stripe accounts. To replicate: Reviews page > Respond > Let AI generate review > Upgrade
Arun Saini 18 days ago
General
🐛 Bug Reports
In Progress
Double % in Reputation report Quick impact card
The % symbol is showing twice in quick impact card in reputation report full analysis.
Arun Saini 19 days ago
General
🐛 Bug Reports
In Progress
Double % in Reputation report Quick impact card
The % symbol is showing twice in quick impact card in reputation report full analysis.
Arun Saini 19 days ago
General
🐛 Bug Reports
Link to connect clients GBP
Not an urgent feature request, but it would be great to have a link for the client to connect their GBP instead of logging in to do it.
Nalu Okimoto 20 days ago
💡 Feature Request
Link to connect clients GBP
Not an urgent feature request, but it would be great to have a link for the client to connect their GBP instead of logging in to do it.
Nalu Okimoto 20 days ago
💡 Feature Request
Reduce negative Reviews with manditory feadback text
According to Google, review gating is prohibited, but it is a very good way to avoid negative reviews. Perhaps instead of gating the 1-3 star reviews, you could simply specify a minimum number of characters for such reviews. This is also a common method on Amazon or other review portals to reduce or avoid revenge reviews. 1 star and then sending is no longer possible. You have to think about what you write and another positive effect is that the person being reviewed receives valuable feedback on what they can do better. 1 star and lkjghlkjchlserhlsekrhlsekrhflekrhf as a review text is ridiculous and anyone who sees this no longer takes this negative review seriously.
Ma Gie 20 days ago
General
💡 Feature Request
Reduce negative Reviews with manditory feadback text
According to Google, review gating is prohibited, but it is a very good way to avoid negative reviews. Perhaps instead of gating the 1-3 star reviews, you could simply specify a minimum number of characters for such reviews. This is also a common method on Amazon or other review portals to reduce or avoid revenge reviews. 1 star and then sending is no longer possible. You have to think about what you write and another positive effect is that the person being reviewed receives valuable feedback on what they can do better. 1 star and lkjghlkjchlserhlsekrhlsekrhflekrhf as a review text is ridiculous and anyone who sees this no longer takes this negative review seriously.
Ma Gie 20 days ago
General
💡 Feature Request
Auto Respond Onboarding Blue-Print
Auto respond is one of the main features in EMR A key safeguard: the approval email To prevent AI responses from being sent to reviews without the client's knowledge, the rule includes a built-in approval step. Before any response is published, it is first sent to a designated email address for human validation. To make onboarding seamless, the approval email could be the email field with the client's account email by default. This ensures that from day one, the right person is in the loop without requiring any manual configuration. The client can of course update this address at any time or enable 100% auto respond after.
Jean-Gabriel 21 days ago
General
💡 Feature Request
Auto Respond Onboarding Blue-Print
Auto respond is one of the main features in EMR A key safeguard: the approval email To prevent AI responses from being sent to reviews without the client's knowledge, the rule includes a built-in approval step. Before any response is published, it is first sent to a designated email address for human validation. To make onboarding seamless, the approval email could be the email field with the client's account email by default. This ensures that from day one, the right person is in the loop without requiring any manual configuration. The client can of course update this address at any time or enable 100% auto respond after.
Jean-Gabriel 21 days ago
General
💡 Feature Request
Dark Mode 🦉 – Admin Panel
Dear Team, Could we talk about dark mode for the admin panel? Some of us work late at night — lights off, coffee nearby, focus at 100%. And right now, the panel shines like a lighthouse in a completely dark room. Our pupils are running performance sprints. Our eyes are negotiating survival terms. We’re just trying to manage content without feeling like we’re staring into the sun. So here’s our simple request: 🦉 Please consider adding a dark mode to the admin panel. For eye comfort. For better late-night productivity. For every night owl keeping things running after hours. We promise: – less squinting – more efficiency – even more appreciation for your product Sincerely, The Night Shift Crew 🌌
Paweł Maćkowiak 21 days ago
💡 Feature Request
Dark Mode 🦉 – Admin Panel
Dear Team, Could we talk about dark mode for the admin panel? Some of us work late at night — lights off, coffee nearby, focus at 100%. And right now, the panel shines like a lighthouse in a completely dark room. Our pupils are running performance sprints. Our eyes are negotiating survival terms. We’re just trying to manage content without feeling like we’re staring into the sun. So here’s our simple request: 🦉 Please consider adding a dark mode to the admin panel. For eye comfort. For better late-night productivity. For every night owl keeping things running after hours. We promise: – less squinting – more efficiency – even more appreciation for your product Sincerely, The Night Shift Crew 🌌
Paweł Maćkowiak 21 days ago
💡 Feature Request
Report Branding
Changing the button translation does not seem to take effect. I have tried resetting to the default settings several times, but whenever I add a new translation for the button, it is not applied in the reports. The preview works correctly, but the actual report still shows the default button translation. I am trying to update the translation for Serbian and Croatian.
Goran Milic 21 days ago
General
🐛 Bug Reports
Report Branding
Changing the button translation does not seem to take effect. I have tried resetting to the default settings several times, but whenever I add a new translation for the button, it is not applied in the reports. The preview works correctly, but the actual report still shows the default button translation. I am trying to update the translation for Serbian and Croatian.
Goran Milic 21 days ago
General
🐛 Bug Reports
Meta title & description for Login & Register pages
Even if someone using external website instead of EMR built-in, these two pages are critical to use. Currently, there is no option edit the meta title and description of these pages. Without proper configuration of these, its hard to get the login/register page links in google sitelinks.
Arun Saini 22 days ago
💡 Feature Request
Meta title & description for Login & Register pages
Even if someone using external website instead of EMR built-in, these two pages are critical to use. Currently, there is no option edit the meta title and description of these pages. Without proper configuration of these, its hard to get the login/register page links in google sitelinks.
Arun Saini 22 days ago
💡 Feature Request