Billy

Created Send Testimonials responses Upvoted Live Demo Environment (Dummy Data & Auto-Reset)Commented on Custom CSS for entire white-label websiteYeah it works on the front end. But the custom code (and thus the GTM code) doesn't get called in the backend, i.e. when the user is logged in.Upvoted Hide "Stop Negative Feedback" option completely if turned off at plan level Commented on Hide "Stop Negative Feedback" option completely if turned off at plan levelHi @mannie@embedmyreviews.com , I’ve just had a case where a customer upgraded to the next plan hoping to get the “Stop Negative Feedback” functionality, despite none of my plans offering that. Please consider prioritizing this ticket. If the feature isn’t made available on any p…Upvoted Fix & Enhance User Permissions Commented on Free Plan: unable to do anythingIt appears this may be limited to one account only, rather than all free plans. Apologies, please close or mark as “Not reproducible”. Thank you!Created Make API docs publicly accessible Commented on Free Plan: unable to do anything@mannie@embedmyreviews.com I don’t know, all I know is that logging into accounts which are subscribed to the free plan shows this screen. Effectively the free plan is crippled and can’t do anything at all, despite the fact that the free plan is supposed to have some features ena…Commented on Reviews: "Respond" button leads to trapped sessionSure: 1. Click the button to impersonate a customer 2. While impersonating, go to “Reviews” tab/section 3. Select a particular review, and click the button to “Respond” to it. Then you’ll see the screenshot above.Commented on TripAdvisorYes important to me, as I have several hotel clients Created Free Plan: unable to do anything Commented on Reviews: "Respond" button leads to trapped session@mannie@embedmyreviews.com argh silly me, it only appears this way when impersonating my customer. I should have thought of that, my apologies. When logged in the normal way, there is no issue.Commented on Reinstate "Review Source Breakdown" AnalyticsYes, I was surprised to see this was removed Upvoted Reinstate "Review Source Breakdown" Analytics Created Reviews: "Respond" button leads to trapped session Upvoted A much harder-to-prove review gating Created Hide "Stop Negative Feedback" option completely if turned off at plan level Commented on If "Stop Negative Feedback"=off, skip initial star ratingWell, I’ve just realized that this feature request is already possible within the Feedback Form. Sorry Mannie, you can delete this one.Commented on If "Stop Negative Feedback"=off, skip initial star ratingAlso, if we’ve turned it off, please add the option to completely hide it. At the moment it just says “Upgrade Required” and in my case, I need to be explicitly clear that I don’t offer it to anyone Created Alternative/compliant "Stop Negative Feedback"Commented on If "Stop Negative Feedback"=off, skip initial star ratingThis could go hand-in-hand with this feature request: https://roadmap.embedmyreviews.com/p/feedback-form-optimize-for-multiple-reviews Created If "Stop Negative Feedback"=off, skip initial star rating Upvoted Being notified as an agency about the upcoming end of trial periods Upvoted Onboarding blueprints on existing organizations/locations Upvoted Feedback Form: optimize for multiple reviews Created Feefo integration Upvoted feefo Commented on Reports: denominator is impossibleMannie could we at least label the denominator, so that it’s clearly indicated as the previous period? That’s not obvious to me. In the current iteration I’m not likely to set up my clients with these reports, because it’s would cause more questions than it answers.Created Trial Expired = no functionality at all