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Reviews: "Respond" button leads to trapped session

Bug Reports

It pops a new window which isn’t close-able. The user has to refresh the screen as their only way to move forward. Also, if they don’t want to use AI to respond, and simply want to click to the in-platform review to respond manually, there’s currently no way to do that.

Posted by Billy ·
4 comments

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Comments4

  • mannie@embedmyreviews.com

    Team•

    Jun 30, 2025

    @Billy can you provide exact steps where this is and what plan option you are using to disable this feature? Please always include steps to speed up the fix rollout.

    • Billy

      •

      Jun 30, 2025

      @mannie@embedmyreviews.com argh silly me, it only appears this way when impersonating my customer. I should have thought of that, my apologies. When logged in the normal way, there is no issue.

      • mannie@embedmyreviews.com

        Team•

        Jul 3, 2025

        @Billy ah ok, we should still fix it so if you don’t mind can you share the steps to replicate? Thanks in advance

        • Billy

          •

          Jul 17, 2025

          Sure:
          1. Click the button to impersonate a customer
          2. While impersonating, go to “Reviews” tab/section
          3. Select a particular review, and click the button to “Respond” to it. Then you’ll see the screenshot above.