Reinstate "Review Source Breakdown" Analytics
Problem: The "Review Source Breakdown" analytics, which visually displays the distribution of reviews across various platforms (e.g., Google, Hotels.com, Booking.com, Agoda), previously available on the Dashboard view, has disappeared after the last UI change.
Impact: This missing feature significantly hinders a client's ability to understand how their online reviews are distributed across various platforms. Without this vital information, businesses cannot effectively assess their online reputation strategy or optimize their presence where it matters most.
Proposed Action: Please prioritize the reinstatement of the "Review Source Breakdown" analytics feature on the Dashboard view in the upcoming developer roadmap.
Importance and Advantages of Review Source Breakdown for Business Owners
Understanding the distribution of reviews across different online platforms (like Google, Hotels.com, Booking.com, TripAdvisor, Yelp, etc.) is crucial because it transforms raw data into actionable insights, enabling business owners to strategically allocate marketing and reputation management resources, benchmark performance against competitors, gain specific customer insights by platform, and optimize their online presence for better SEO and direct bookings. This granular view allows businesses to quickly identify platform-specific issues and ensures a healthy, credible review footprint, ultimately empowering more informed decision-making to enhance their overall online reputation and business growth.
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Comments11
Billy
Jun 30, 2025
Yes, I was surprised to see this was removed
S.M
Jul 25, 2025
Yes and I was about to close a deal with a biggish client and the major USP was to see the review distribution which they loved. They pulled out when I had to advise them the dashboard change and removal of this data. I really hope we will get it back as it is crusial data for companies which follow how they are doing on the market , more than how active their campaigns are - as they might not even have campaigns. I hope people vote this data back.
Patrick Brennan
Aug 8, 2025
Let’s get it back! Essential.
mannie@embedmyreviews.com
Sep 8, 2025
https://roadmap.embedmyreviews.com/changelog/review-source-breakdown-analytics
Angus Murray
Sep 8, 2025
@mannie@embedmyreviews.com
this is awesome, thank you so much Mannie, really appreciate it!! :)
Leandro Teixeira
Sep 9, 2025
Thank you so much for this!
Leandro Teixeira
Jul 3, 2025
This is crucial, as is the number of reviews on each platform.
Maybe Mannie removed this (the percentage per platform and the count per platform) so it could return bigger and better, where the count and percentage actually align with the reviews on each platform, not just the imported reviews (wishful thinking!).
It would be fantastic if...
S.M
Aug 8, 2025
I will add The Trinity was is critical to have on the dashboard:
1 - Reviews by Platform (count and average score)
2 - Review Source Breakdown
3 - Review Stars Breakdown per Platform
Thank you @Leandro Teixeira for bringing these up. These are what agency clients are asking for and which gives them true value.
Leandro Teixeira
Aug 9, 2025
Yes, without these metrics, it’s like having a car without a tire. It’s the best car on the market, however, without a tire, it doesn’t fulfill its basic function.
We know that this tire is worn (the numbers don’t always match exactly with the source), but it's better to have a worn tire than no tire at all.
Jamil Lila
Aug 8, 2025
Yes, this is key for many. I don’t understand why it was removed. My company is a bit different than most on here, I’d like the ability to turn it off for 80% of my clients who are laser focused on getting Google Reviews only, as my seo service is GBP optimization. The other 20% are more advanced and are getting reviews from these 5 platforms: google, yelp, facebook, nextdoor and bing reviews. If there is only one platform enabled, I’d need the ability to turn the review breakdown off, or have logic to avoid a mono-pie chart with only one color/platform on it, as that would look/feel weird.
S.M
Aug 13, 2025
I hear you as I do have clients with only Google accounts. I see this as upsell, when they ask about the statistics (Review source breakdown), I can tell them that I have clients who have also other online review platforms, to maximize their findability and they find it very useful. This has worked and they do understand. But yes, I hear you.