Feedback Form: optimize for multiple reviews
Sometimes a customer is such a huge fan of a business, that they’d be happy to leave reviews on multiple platforms. At the moment, when the customer clicks on the “Review us on [platform]” button in the Feedback Form, it takes them to that platform but the Feedback Form resolves to a thank you page with no ability to go back (even the browser Back button doesn’t work). My suggestion is to change the final thank you page to include “Thank you, and please consider reviewing us on these additional platforms” messaging. Or something to that effect.
Log in to comment and vote
Comments3
Reviews Matter JH
Aug 28, 2025
The best way I've seen it done for the reviewer (the person leaving the review):
they click 4 or 5 stars (whatever your positive threshold is).
They're presented with a thank you message and a comment box.
When the user adds a comment and submits, the next screen displays their comment with the ability to “copy” the comment to the clipboard.
And below that are the review platforms and they can click the icon and be taken to the review platform with their comment copied in the clipboard for them to easily paste.
Leandro Teixeira
Jun 23, 2025
This is crucial because customers often gladly leave reviews on various platforms, and this creates a barrier to that.
Personally, I would keep it simple by adding a checkbox on our side that lets us select the option “don’t redirect the customer to the thank you page after clicking on a platform” or “don’t show the thank you page”… something along those lines.
Luke Harland
Apr 9, 2025
Yeah I reckon this would be a great addition. I know in a sense it’s just a duplicated review but it would help increase clients reviews over all platforms rather that just choosing one or forcing them to review on just one platform.