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Error occurred when clicking "Approve & Respond" for AI-suggested responses

As described in the subject.

Status: Completed2 comments

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  • Leandro Teixeira

    •

    Dec 19, 2025

    •

    Merged request

    Approve and Respond does not work in AI Replies

    The Approve and Respond feature is showing an error.

    Steps to reproduce the issue:

    1 - When you receive the email to approve an AI reply, click the “Approve and Respond” button in the email.
    2 - Then, click the “Approve and Respond” button again within the platform back office, and the error will appear.

    Here is a video demonstrating the error:
    https://mazic.io/share/69400156a5264270b437aea1

    Workaround for the error:

    1 - Click on the “Customize” button.
    2 - Then click the “Submit Reply” button, and the reply will be successfully submitted.

    Here is a video reproducint the error: