The Approve and Respond feature is showing an error.
Steps to reproduce the issue:
1 - When you receive the email to approve an AI reply, click the “Approve and Respond” button in the email. 2 - Then, click the “Approve and Respond” button again within the platform back office, and the error will appear.
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Leandro Teixeira
Dec 19, 2025
•Merged request
Approve and Respond does not work in AI Replies
The Approve and Respond feature is showing an error.
Steps to reproduce the issue:
1 - When you receive the email to approve an AI reply, click the “Approve and Respond” button in the email.
2 - Then, click the “Approve and Respond” button again within the platform back office, and the error will appear.
Here is a video demonstrating the error:
https://mazic.io/share/69400156a5264270b437aea1
Workaround for the error:
1 - Click on the “Customize” button.
2 - Then click the “Submit Reply” button, and the reply will be successfully submitted.
Here is a video reproducint the error:
Leandro Teixeira
Dec 15, 2025
I just realized this was already reported earlier. Sorry for the duplicate.
https://roadmap.embedmyreviews.com/en/p/error-occurred-when-clicking-approve-and-respond-for-ai-suggested