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REQUIRED Email / SMS verbiage at Agency Level

In North America, it's required that a company include their company name, physical address, and an unsubscribe link in email footers. It's also required to include opt-out language in text messages. Right now, customers can choose NOT to include these things, which would cause issues for compliance with the agency email & SMS accounts (Sendgrid / Twilio), potentially causing non-compliance & service issues with deliverability. This is a major issue. We (agencies) should be able to require the standard footers in emails & append an opt-out message in SMS text message that clients cannot change.
Status: Rejected4 comments

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Comments4

  • mannie@embedmyreviews.com

    Team•

    Feb 12

    Pinned
  • mannie@embedmyreviews.com

    Team•

    Apr 30, 2024

    We are working on a dedicated integration for A2P 10DLC and this will feedback will be taken into account when developing that integration.

    • Patrick

      •

      Apr 30, 2024

      OK, so agencies will have to use the EMB integration in order to enable this? Can we make it a setting that is appended to every email or the initial SMS message, regardless of the provider? Might be good to add this in the campaign settings view or agency templates.