REQUIRED Email / SMS verbiage at Agency Level
In North America, it's required that a company include their company name, physical address, and an unsubscribe link in email footers.
It's also required to include opt-out language in text messages.
Right now, customers can choose NOT to include these things, which would cause issues for compliance with the agency email & SMS accounts (Sendgrid / Twilio), potentially causing non-compliance & service issues with deliverability.
This is a major issue. We (agencies) should be able to require the standard footers in emails & append an opt-out message in SMS text message that clients cannot change.
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Comments4
mannie@embedmyreviews.com
Feb 12
PinnedThis can be used:
https://roadmap.embedmyreviews.com/changelog/rocket-emr-update-global-sms-settings-new-review-sources-and
mannie@embedmyreviews.com
Apr 30, 2024
We are working on a dedicated integration for A2P 10DLC and this will feedback will be taken into account when developing that integration.
Patrick
Apr 30, 2024
OK, so agencies will have to use the EMB integration in order to enable this? Can we make it a setting that is appended to every email or the initial SMS message, regardless of the provider? Might be good to add this in the campaign settings view or agency templates.
mannie@embedmyreviews.com
May 1, 2024
It will the agencies Twilio account but 10DLC requirements will be handled with the right process. Agencies will act as the ISV: https://roadmap.embedmyreviews.com/p/a2p-10dlc-united-states-business-verification