Whatapp AI Agent

As we’re heading towards WhatsApp cloud API structure for the WhatsApp channel.

I think we can use that connection for more powerful things instead of just using it in review requests.

Creating AI Agents is one such powerful use case. It brings EMR benefits directly in the user’s WhatsApp chat interface.

What can these AI Agents

do?
- Review Notifications
- Review Response Approval
User will see the response with two quick reply buttons and will choose if they want to approve or want to modify the response
- Reports delivery
- Automatic social share image delivery with caption or auto post approval flow

-Transactional notification (Trial end, Low credits, etc., similar to transactional emails with enable/disable)

- Onboarding new users
If a user creates an account and the session goes inactive or they logout without completing all onboarding step. Then this onboarding agent will become active and ask user to complete their next onboarding step.

e.g. if user just uploaded their logo then the agent will prompt them to connect their GBP and send them link to connect their google account and provide access without even need of logging in to EMR.

Similarly, the ai agent can design & create the feedback form and campaign for them by asking questions from them directly in whatsapp interface.

It will help improve customer experience for regular works like approving replies, checking notifications, reports etc., and help improving onboarding success rate.