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Unable to update Customer Details (Edit Customer)

Bug ReportsGeneral

Path:
Agency Dashboard → Customers → Manage Customer → Manage → Edit Customer

Issue:
When editing a customer and updating only the customer name, clicking “Save Changes” triggers the following error message:

“The state.email has already been taken.”

Expected Behavior:
The customer details should update successfully when changing the name only, without triggering an email validation error if the email address has not been modified.

Actual Behavior:
Saving changes fails and displays an email duplication error even though the email was not changed. Changes cannot be made.

Posted by S.M ·
Status: Rejected3 comments

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Comments3

  • mannie@embedmyreviews.com

    Team•

    May 18

    Pinned

    You have another user with the same email go to Customers → User Directory.

    • S.M

      •

      May 18

      I was trying to update only the name of the customer and when saving, got this message, so it was not with the same email but now re-tested and the name can be changed and saved, so it works.

  • Leandro Teixeira

    •

    May 18

    I've tested this on my side, and it's working fine. I changed the name for three customers and didn't encounter any errors. Maybe this issue has already been resolved by now.