The email preview shows the logo picked in the step, but customers receive a different one

Each email step of a campaign has its own logo setting, and the preview shows the logo you pick there. The email that actually goes out ignores it and uses the organization's logo from Settings. I only found out when a client's first test email arrived with the wrong logo, after I had checked the preview. For an agency running several brands, or a client with a wide and a square logo, the preview gives false confidence: what you approve is not what customers get.

What happens today (reproduced on a demo organization, 9 November 2026)

1. Campaign editor → email step 1 → Logo: upload and select a test image ("STEP LOGO"). The preview shows it.

2. Send a test: the email received shows the organization's logo (Settings → Organization), not "STEP LOGO".

3. On a client account, changing the organization's logo changed the logo received; the step setting had no effect.

Proposal

1. Send the logo selected in the step.

2. Or, if the organization logo is meant to win, remove the step setting and show the organization logo in the preview.