Switching client in one tab silently switches every other tab: the banner shows one location, the next window works on another
While preparing a client's launch, the session I was working in switched by itself to another client of mine, one with almost 2,000 contacts, because the active client had been changed elsewhere in the same account. I was about to delete test contacts. Nothing was deleted, but one more click and I would have acted on the wrong client's data. I work with several tabs open all day; this makes every bulk action a gamble.
What happens today (reproduced on a demo organization with two locations, 9 November 2026)
Tab A: location "Movers" active, banner "You're in … Movers".
Tab B: switch to location "Kitchens".
Back in tab A, without reloading: the banner still says "Movers", but the next window opened ("Import contacts") already works on "Kitchens": its campaign list is empty instead of showing Movers' two active campaigns.
The "Delete selected contacts" confirmation names no client, no location and no count: "Are you sure you want to delete the selected contacts?"
Proposal
Keep the active organization and location per tab (in the URL or the page), not per account session.
At minimum, when the active location changed elsewhere, reload the tab or show a clear warning before any action.
In every destructive or bulk confirmation (delete contacts, import, send), name the organization and location and the number of items affected.
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Comments1
Seb Gardies
Nov 9
Annotated screenshots (demo organization, 9 November 2026):