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SMS Link Preview Customization

Feature Request

Currently, when sending SMS review invites on iPhones, the link often appears as a preview (or deep link), which presents a few challenges:

  • If no image is set, the preview can appear blank, potentially reducing engagement.

  • On iPhones, the preview forces the message into two separate texts instead of keeping it as a single, cohesive message.

To improve click-through rates and message clarity, I’d love to see the following options added:

  1. The ability to enable or disable link previews within SMS settings.

  2. The option to customize the preview image when previews are enabled, ensuring a more visually appealing and engaging experience.

This small but impactful update could significantly enhance SMS engagement. Looking forward to feedback on whether this can be implemented in a future update. Thanks!

Two screenshots as a comparison:

Posted by Nick Muriella ·
1 comment

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Comments1

  • Daniel Almendares

    •

    Oct 22, 2025

    I was about to create a new feature request but noticed this one already touches on what I had in mind.

    I’ve been seriously considering switching to GoHighLevel’s Reputation Management for my clients mainly because of one powerful feature - it allows adding an image URL to the SMS messages sent to customers (see the first attached image for reference).

    This significantly boosts engagement. The second image shows what the backend setup looks like in case it’s useful.