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SI self-serve report complete email not being sent

Bug ReportsGeneral

The SI self serve states that a link to the completed report will be emailed upon completion - this email is not being sent.

I have checked my email provider logs (Postmark) and the email is not showing there so it is not a deliverability issue and seems like the email is not being sent/triggered from the platform

I am receiving the below emails:

  • Client - your reputation report is being generated

  • Agency - Lead requested a report for Biz

Posted by Daniel Fawcett ·
Status: Completed6 comments

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Comments6

  • mannie@embedmyreviews.com

    Team•

    May 21

    I have tested this and it is working now.

  • Review Pulse 360

    •

    May 20

    This is major, but let me ask you this…

    Have you checked the CTA button within the email you received that says you have a NEW LEAD? The link goes to an error 404 page for mine, but the emails the business gets work fine?

    • Daniel Fawcett

      •

      May 20

      Older emails go to a 404.

      Reports generated today are correct though and go to the business report