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Severe bug in Help Center

Bug ReportsGeneral

I’m using the existing templates (in English) to create my help center, and also translated a few important ones into Traditional Chinese.

However, after publishing, no matter which collection I click (on the customer dashboard), it all gets directed to the “How to respond to reviews” collection.

I hope this gets fixed asap as I am onboarding more clients now. Many thanks.

Posted by Kevin Huang ·
Status: Completed3 comments

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Comments3

  • mannie@embedmyreviews.com

    Team•

    Dec 10, 2025

    @Kevin Huang this is now fixed, you may need to update the collection and click save so the correct URLs can be generated for your language which was the cause of the bug.

    • Kevin Huang

      •

      Dec 12, 2025

      Thanks, @mannie@embedmyreviews.com This saves me from the big hassle of finding a 3rd-party help center platform.

  • Kevin Huang

    •

    Nov 29, 2025

    @mannie@embedmyreviews.com Hi Mannie, is it possible to make this one a high priority? Without a functioning help center, I don’t think I can ask my users to pay, and it’s a lot of extra work for my support team. Thanks for your consideration.