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Server responding very slowly

Bug ReportsGeneral

Almost every day during a specific period of time, the EMR server responds very slowly. I need to wait for 5, 10 seconds, or even longer for the mouse-click to react. Occasionally, I even receive a “time-out” error message.

I’ve even got a few calls from my clients asking why the review screen is not showing when their customers scan the QR codes.

I must now raise this bug for immediate attention because this issue usually occurs during my peak business hours, when I’m actively conducting live demos to my clients or when my clients are actively collecting reviews. Apparently, it is creating negative impacts on my demos and overall operations.

For your further reference, this issue usually occurs during the timeframe between 4am to 12am (UTC).

Thank you for your immediate attention and consideration for my request.

Posted by Kevin Huang ·
Status: Completed3 comments

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Comments3

  • mannie@embedmyreviews.com

    Team•

    Apr 15

    @Kevin Huang thanks for the detailed report we have added some optimisations around this time frame to reduce load on our servers that we feel was the route cause of this.

    Please let me know if you still experience any slowdown.

    • Kevin Huang

      •

      Apr 15

      @mannie@embedmyreviews.com Mannie and the team are absolutely amazing as always for the immediate reaction and solution to my urgent need. I truly appreciate it🙏

  • Kevin Huang

    •

    Apr 15

    Correction for my typo:

    this issue usually occurs during the timeframe between 4am to “10am” (UTC).