Separate review request forms for Email an SMS
The pop up send review request shows Email and Phone Number fields. If client just wants to send email they may inadvertently also add a phone number not realising this is the trigger to send an SMS. You would not normally send both would you?
Is separate forms a good idea?
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Comments3
mannie@embedmyreviews.com
Sep 26, 2024
Not sure this makes sense. Since this is controlled via the campaign even if they add a phone number it won’t do anything.
The old campaigns had separate forms and this makes things overly complicated for those who want to use combined campaigns and adds a lot complexity for no real value.
Paul
Sep 26, 2024
Hi - did you see my comment below - I had a rethink and suggested an alternative solution. Don’t seem to be able to edit post once it is made.
Paul
Sep 26, 2024
Let me change this request a bit - I realise that the send by Email or SMS is set in the campaign settings. How about having the campaign select dropdown at the top of the review request so if they select a campaign that does not have SMS turned on then it hides the Phone number field on the form.