Sending SMS: Phone Country Required Error
See issue below. One customer reporting they are getting this error when trying to send SMS. Didn't happen every time. They said:
"Today, when attempting to send SMS messages a few times, we encountered an issue. I'm attaching a screenshot below. This message popped up several times, preventing us from sending the SMS. For some numbers, the issue was resolved when we refreshed the page and attempted to send the message a second time, but for others, it was not resolved. This issue did not affect all the numbers but appeared quite frequently today, and it hasn't happened before."
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Comments4
mannie@embedmyreviews.com
May 23, 2024
@Patrick is the user sending the message within the US or sending from a different country? Just thinking if it's our auto detection that's causing the issue or something else...
Patrick
May 24, 2024
Good observation. I believe this particular user is in Bulgaria or somewhere in Eastern Europe. But shouldn't the auto-detection default it to a European country code, then?
mannie@embedmyreviews.com
Jun 3, 2024
@Patrick I was able to replicate this issue and it was related to a third party library we use to validate phone numbers. A fix for this has already been deployed this morning.
Patrick
Jun 3, 2024
Thanks!