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Review Not Showing - Google

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It seems a review for a client isn’t showing. I haven’t fully investigated every single review, but if one is missing…likely it’s not syncing properly.

We really need to be 100% sure all new reviews sync. This is the justification for the software for all of our clients.

Here is an example:

Review on Google from George M:

EMR Dashboard showing the 1st one & 3rd review, but not the 2nd one from George M:


Also, when I switched from a competitor to EMR, one of my client’s review counts went from 3,500+ to 2,775. That’s 800 missing reviews, and I verified everything was set up identically. I think the review parsing & scanning deserves more attention.

Also, how do I make a post private so only admins see it?

Posted by Patrick ·
Status: Completed3 comments

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Comments3

  • mannie@embedmyreviews.com

    Team•

    Jul 30, 2024

    @Patrick before I go investigate this any further please tell me if this is connected via Google sign-in or not? Google sign-in is the recommended approach and also have you tried reconnecting to Google again? There was a recent update affecting the crawler (public access) which has been fixed but will require a full re-sync.

    I’m aware syncing review sites is critical and it’s for agencies to make us aware of an issue as sites like Google do make changes but we fix them fairly quickly.

    Public access for Google has a limit on how many reviews they show but via sign-in you will get all the reviews we have customers with over 20,000+ reviews.

    • Patrick

      •

      Jul 30, 2024

      Ah, OK - I understand. Crawlers have limitations & things change frequently. Maybe there’s a 3rd-party crawler that you can use? But yes, let me get the clients to link via logging in & I’ll report back.

      • mannie@embedmyreviews.com

        Team•

        Jul 30, 2024

        @Patrick third party crawlers will have the same issue since things change and it’s outside our control. One of the reasons we are able to offer the prices we do is because we manage our own infrastructure other competitors use third party services and are not able to add new review sites quickly and their costs are eaten up by these services.