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Private Feedback needs to be seen as full text in the email.

Bug ReportsGeneral

Clients are requesting the ability to view the full private feedback in the email as soon as it is received. They do not have time to log in to the platform, view the private feedback, copy and paste it, and then start a new email to send to their team for resolution. Allowing our clients to see the Full Private Feedback in the email will be a big solution for a few of my clients currently. I recently received a call about this issue, which is why I hope to resolve it quickly.

Posted by Joe C ·
Status: Completed5 comments

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Comments5

  • mannie@embedmyreviews.com

    Team•

    Nov 11, 2025

    Pinned

    @Joe C I have tested this and with very long text within the message the email is not truncated normally.

    This is likely a bug with certain device/email client.

    To prevent this I have made a change that may help resolve the truncation issue on certain devices/email clients.

    Let me know if this remains and issue but I think it might now be resolved.

    • Joe C

      •

      Nov 11, 2025

      @mannie@embedmyreviews.com Thank you! I will be testing this with the client this morning.

  • Joe C

    •

    Nov 8, 2025

    Use Case:

    For clients who rarely log in to the platform, it’s critical that full negative private feedback is visible in the notification email. Currently, these messages are truncated, forcing users to log in just to read the full content. Providing complete visibility in the email would significantly improve the workflow for these clients.

    Please upvote this feature so it can be prioritized and implemented soon.