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Organization invite links sometimes redirect to 404

Feature RequestGeneral

Description
Invitation links for newly created organizations do not reliably open the correct join page. Invited users are often redirected to a 404 page after clicking the link in the invitation email.

Steps to reproduce

  1. Create a new organization.

  2. Invite an employee.

  3. Send the invite from either the organization/customer view or the agency view.

  4. Open the invitation link from the email.

Actual result
The invitation link redirects to a 404 page. This happened with customer invites, agency-view invites, and a self-invite test. In one case, incognito mode worked once, but for other users incognito mode still led to a 404 page.

Expected result
The invite link should always open the correct join/setup page for the invited organization, regardless of login status or browser mode.

Impact
Employees cannot reliably join new organizations, which blocks customer onboarding.

Posted by J.D ·
Status: Rejected1 comment

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Comments1

  • mannie@embedmyreviews.com

    Team•

    Aug 27

    @J.D we have investigated this ticket and cannot replicate the issue at all. This is very likely a misunderstanding on how invite links work. So going forward instead of 404 the link will show why it does not work.

    It is important that you are not logged in already when visiting the invite link or the link has not already been accepted.