Organization invite links sometimes redirect to 404

Description
Invitation links for newly created organizations do not reliably open the correct join page. Invited users are often redirected to a 404 page after clicking the link in the invitation email.

Steps to reproduce

  1. Create a new organization.

  2. Invite an employee.

  3. Send the invite from either the organization/customer view or the agency view.

  4. Open the invitation link from the email.

Actual result
The invitation link redirects to a 404 page. This happened with customer invites, agency-view invites, and a self-invite test. In one case, incognito mode worked once, but for other users incognito mode still led to a 404 page.

Expected result
The invite link should always open the correct join/setup page for the invited organization, regardless of login status or browser mode.

Impact
Employees cannot reliably join new organizations, which blocks customer onboarding.

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Upvoters
Status

In Review

Board

πŸ’‘ Feature Request

Tags

General

Date

2 days ago

Author

J.D

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