Multi-Client KPI Dashboard (Agency View)

Wanted to share an idea that could bring significant value to agency users managing multiple clients on EMR.

The core concept is a multi-client KPI dashboard — a single interface where agency users can monitor performance metrics across all their client accounts, without having to log in individually to each one.

The goal is to surface essential campaign data at a glance for each client, such as:

• Reviews received in the last 30 days

• Contacts enrolled in the campaign

• Open rate

• Click rate

• Redirect count (e.g. to Google, Facebook, etc.)

All of this data already exists within the “Get More Reviews” tab at the individual client level. The idea would be to simply aggregate these metrics into a centralized view designed specifically for agencies.

To keep the interface clean and usable, we could limit it to tracking one campaign per client — ideally the most recent active one, or perhaps giving the option to select which campaign to include in the dashboard.

Here is an idea :

This would save time for agencies managing 10+ accounts, help identify performance patterns, and ultimately strengthen EMR's positioning as an all-in-one reputation management platform for teams working at scale.

Happy to help flesh this out further if it's something worth exploring :)