Manual upload with “Send immediately” still schedules new contacts 3h later

Hi Mannie,

I’d like to report a bug on Organization 57 (Salon Prestige), campaign 91 “SMS PRESTIGE”.

My client regularly does manual bulk uploads of contacts and selects “Send immediately”. According to him, part of the batch always goes out right away, but another part is scheduled 3 hours later. The contact list shows “Envoi dans 3 heures” (sending in 3 hours) on these contacts, even though he picked “Send immediately”.

What I see in the data for today’s upload (2026-11-14, around 17:17 UTC):

1. Contacts that already existed in list 53 were processed immediately at 17:17 UTC. In the examples I checked (contacts 83765, 83482, 82281), they were marked “ignored” (not sent), which is expected because of our duplicate filter.

2. All 47 contacts newly created by this upload (for example IDs 84401 to 84417) got send_at = subscribed_at + 3h exactly. Contact 84417 was added at 17:17:31 UTC and has step 1 scheduled for 20:30 UTC.

3. The 3h delay matches the campaign’s normal delay for contacts added through the API (for example contact 83765, added 10:22 UTC on Nov 13 and invited at 13:33 UTC).

So it looks like “Send immediately” on a manual upload does not override the campaign’s step delay for newly created contacts. It only seems to apply to contacts that already existed.

Expected behavior: when “Send immediately” is selected on a manual upload, every contact in the batch (new or existing) should be sent right away, within the campaign’s send window, without the campaign delay.

Could you take a look and let me know if this is a bug or a setting I’m missing?

Thanks,
Jean-Gabriel