Location-based AI Prompt Management

Problem: Currently, AI prompts used for generating review responses are global in an organzation across all locations. This is highly inefficient for business owners managing heterogeneous business portfolios (imagine a business owner with a restaurant, an hotel and car rental company….). The lack of segmentation compromises the relevance of the responses and undermines the credibility of the automation.

Proposed Solution: Allow users to define and override AI prompts at multiple levels:

1. Global Customer Level: Default prompt for the entire account.

2. Organization Level: Specific prompts based on organization

3. Location Level: Unique prompts for a specific establishment to reflect a local brand identity.
   

Value Added: Immediate improvement in the quality of generated responses, better alignment with each business's tone of voice, better scalability and removal of friction for multi-activity accounts.