When importing Google Business Profiles using “public access”, the review reply rate appears as 0.0%, while every review has been replied to on Google.
This is happening to almost all GBP imports via public access.
@Kevin Huang can you share the profile please because I can’t replicate this currently.
Kevin Huang
•
May 13
Hi Mannie@mannie@embedmyreviews.com ,
You may try this one: 赤羽拉麵 ラーメン Ramen Akabane
My first attempt returned 5.7% response rate, and, after disconnecting and reconnecting, my second attempt returned 1.4% response rate. Apparently, they replied to at least 50% of reviews historically.
On rare occasions, I get an accurate response rate with other GBPs.
Honestly, I don’t think this issue is GBP-specific.
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mannie@embedmyreviews.com
May 13
@Kevin Huang can you share the profile please because I can’t replicate this currently.
Kevin Huang
May 13
Hi Mannie@mannie@embedmyreviews.com ,
You may try this one: 赤羽拉麵 ラーメン Ramen Akabane
My first attempt returned 5.7% response rate, and, after disconnecting and reconnecting, my second attempt returned 1.4% response rate. Apparently, they replied to at least 50% of reviews historically.
On rare occasions, I get an accurate response rate with other GBPs.
Honestly, I don’t think this issue is GBP-specific.