Google "Grant Access" source stays on "Setup needed" — what are we missing?
Hi all — hoping someone can point us in the right direction (very likely something on our end).
We're stuck on the Google Grant Access (Sign in with Google) flow. The core issue: after the customer signs in and approves on Google, they're never sent back into the app or the dashboard at all — the browser just lands on their own Google account page. Because they never come back, the connection never finishes: the source stays on "Setup needed" and no reviews are ever pulled.
(Public / place_id import works perfectly — it's only the Google sign-in path that does this.)
We've reproduced it many times, including with a few friends using their own Google Business accounts — same behaviour every single time.
Our custom primary domain (a subdomain, agency setup) shows fully verified and active in the dashboard — DNS, SSL, all green — so we don't think it's that.
Any idea what we might have configured wrong? Happy to share a test account privately so it's easy to reproduce. Thanks a lot!
Manu
PS — @mannie@embedmyreviews.com, sorry to tag you directly and I know you're slammed — but if you ever get a spare minute, your eyes on this would be gold. Absolutely no rush, and thanks either way! 🙏
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Comments2
OtziviPro.bg
Jul 14
Mannie — you were 100% right, and you can officially close the case without lifting a finger. The integration works beautifully; the problem was sitting between the keyboard and the chair on our side.
Back when I built our custom plans, I set a plan option called "Import Reviews" to Hidden — I was absolutely convinced it was some CSV-upload thing we didn't need. Narrator: it was not a CSV-upload thing. 😄 That option governs the review-importing capability for accounts on the plan — which is exactly what the Google connection needs to complete its setup. So every Google sign-in went perfectly… and then the app quietly did exactly what I had told it to do: nothing. Honestly, flawless obedience. I have no one to blame but past-me.
Flipped Import Reviews → Enabled on our plans and Grant Access now works first try: account detected, locations listed, reviews syncing. Chef's kiss. 👌
For anyone landing on this thread later with the same symptom (source stuck on "Setup needed" after Google sign-in): check your Custom Plan → Features & Options → Reviews → (Advanced View) → Import Reviews. If it's set to Hidden and you don't remember why… it was probably also you. 🙂
Thanks Mannie — "no other reports, most used integration" was exactly the clue we needed to stop looking at the platform and start looking in the mirror. Sorry for the noise, and please accept my formal apology on behalf of the Grant Access button for everything I said about it in private.
Manu
mannie@embedmyreviews.com
Jul 13
I have not had any other reports of this and it’s the most used integration. So I would need more information such as a screen recording showing what is happening from start to finish.