Feedback From "contact us directly" toggle off

The Problem: Currently, the “Contact us directly” (private feedback) section is always visible in the Review Sites funnel.

While this works for some setups, it creates significant UX and legal challenges for agencies:

1. 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 & 𝗨𝗫 𝗙𝗿𝗶𝗰𝘁𝗶𝗼𝗻:: When review gating is turned off, this button is often unnecessary and visually too dominant. It draws valuable customer attention away from public review platforms (Google, Trustpilot, etc.), which are usually the primary action we want customers to take.

1. 𝗦𝘁𝗿𝗶𝗰𝘁 𝗟𝗲𝗴𝗮𝗹 & 𝗚𝗗𝗣𝗥 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 (𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲/𝗘𝗨): For larger clients, enterprise chains, and EU-based companies, their internal legal teams strictly enforce GDPR. Because private feedback data is stored on the platform's/agency's backend, the platform is viewed(by them) as an un-audited third party. Many legal departments strictly forbid any private user data from being captured or stored here unless the platform passes a their security audit.

1. 𝘾𝙎𝙎 𝙒𝙤𝙧𝙠𝙖𝙧𝙤𝙪𝙣𝙙𝙨 𝙖𝙧𝙚 𝙐𝙣𝙧𝙚𝙡𝙞𝙖𝙗𝙡𝙚: While the button can be hidden using custom CSS, it is nor a scalable or reliable solution. Non-technical DIY clients cannot do this, and agencies managing multiple templates find that users frequently forget to copy the CSS over, accidentally exposing the private feedback form and triggering legal/compliance risks.

𝗦𝘂𝗴𝗴𝗲𝘀𝘁𝗲𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻:

Add a possibility for the agencey to toggle of using this button option from a client, which would hide this feature completly from the client. When the button is show, the client could toggle it on / off is they want.

Expected Behavior when Toggled "OFF":

• Hide the “Your experience was not great?” text.

• Hide the “Contact us directly” button completely.

• Automatically collapse the layout to remove empty spacing so the design remains clean.

𝗞𝗲𝘆 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀:

• 𝗟͟𝗲͟𝗴͟𝗮͟𝗹͟ ͟𝗖͟𝗼͟𝗺͟𝗽͟𝗹͟𝗶͟𝗮͟𝗻͟𝗰͟𝗲͟:͟ Allows agencies to instantly onboard larger clients and corporate chains with strict legal/GDPR requirements without undergoing lengthy, non-negotiable technical security audits with agency (->EMR).

• Improved Conversion: Focuses 100% of the user's attention on public review platforms when private feedback is not desired.

• Agency Scalability: Removes the friction of relying on custom CSS, ensuring consistency across Feedback Form templates and preventing accidental template breaks by non-technical users.

• Flexibility: Keeps small businesses happy (who may want the option) while protecting agencies serving larger (enterprises, chain businesses) compliance-heavy/savvy clients.