Facebook review link from Feedback Form errors out on mobile
When using a mobile device, clicking from a Feedback Form to a Facebook page (to leave a review) doesn’t yield the expected behavior. It just drops the user on Facebook’s home page with an error message saying the page isn’t available.
I’ve tested this on a Samsung Galaxy and a Google Pixel.
I’ve tested this on two different FB pages and two Feedback forms.
Same behavior whether the Deeplink toggle is turned on or off.
Works fine on desktop, only mobile has the issue (and mobile is the majority of traffic of course).
This is core functionality and feels rather urgent.
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mannie@embedmyreviews.com
Sep 13, 2024
@Billy thanks I was able to replicate this from a different device. This should be fixed now but you will need to reconnect the FB profile.
Billy
Sep 14, 2024
Sorry @mannie@embedmyreviews.com still not working. I reconnected the FB profile. I even deleted the organization and the Feedback Form and started from scratch, creating a new org, new connection, and new Feedback Form.
Works fine on desktop, as before. But on mobile the behavior is the same, it errors out whether deeplinking is turned on or off. Tested on two different devices.
In addition, it is no longer syncing any reviews from FB into the platform, and also not sending the automatic notification of a new FB review. Seems maybe the whole integration is having issues?