Edited Google reviews don't update, so they never show as Needs Response

When a reviewer edits or updates their existing Google review, the change isn’t picked up. The review keeps its old text, old date and the business’s old reply, so it stays marked as Replied and never appears under Needs Response. The client only finds out by checking Google directly.

Example from one of our clients (Allesley Park Dental Practice): a reviewer updated their Google review about 2 weeks ago, but in the dashboard it still shows their original review from May 2022 with the practice’s old reply. Same for another reviewer whose original review is from May 2021. A third updated review doesn’t appear in the dashboard at all.

Expected: when a Google review is edited, the text and date update and it’s flagged as Needs Response if the new version hasn’t been replied to. Happy to share the reviewer names privately.