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CSS on Feedback Forms cannot be hidden

Bug ReportsGeneral

The CSS option is always visible on the Feedback Forms under the Theme tab and cannot be hidden.

I tested this by creating a new plan, navigating to Social Proof, and then to Custom CSS. I toggled off the "When enabled, customers can adjust the widget's design by using custom CSS" option. This refers to the website widgets, right?

However, there is no other option to toggle off CSS from the Feedback Forms, nor do the website widgets have a CSS option available. There seems to be a discrepancy in the CSS settings.

Posted by S.M ·
Status: Completed2 comments

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Comments2

  • Leandro Teixeira

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    Mar 13, 2025

    Upvoted, as I’m getting the same outcome as @S.M:

    • The option to disable CSS for the Feedback Widgets does not work because the Feedback Widgets do not have an area for custom CSS.

    • It is currently not possible to hide the existing CSS area in Forms. This should be considered a feature request, unless the current toggle to show/hide CSS for the Feedback Widgets is intended to apply to Forms instead.

    (My choices -» Nice to have » Later » Daily)

  • S.M

    •

    Mar 2, 2025

    ooh, the posting cannot be edited, I want to continue that when an agency creates a plan, there is an option to allow customers to hide the 'powered by' URL. This feature can be included in more expensive plans to offer additional value. However, if the branding can be hidden with a simple CSS code, it takes away the special value of this feature. Customers might do this to save money and stay on cheaper plans. For this reason hiding the CSS-option on Feedback Forms , could be handy.