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Allow options for automatic unsubscribe other than first link click

Feature Request

From years of experience, some customers will click the initial link and not leave a review until a follow up or 2 later. This is primarily because we may not grab their attention at the right time and place for them.

A few requests regarding this:

  1. Having different options for removal, such as first link click, specific review site link clicked on feedback form, manual removal only, etc

  2. Another software I’ve used in the past would only remove them from campaign if it detects a review was left with their name. This would be awesome.

Would love to at least allow us to turn this on or off allowing manual campaign removal as an option.

Posted by Nick Muriella ·
Status: Rejected1 comment

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Comments1

  • mannie@embedmyreviews.com

    Team•

    Sep 8, 2024

    @Nick Higgins We don’t “remove“ contacts and only stop the sequence if the review link was clicked. In regards to point 2 this won’t work at scale as usernames are different (in a lot of cases) it will be a real mess to deal with as customers will complain that they have already left a review but are still getting review requests.

    I believe our campaigns feature with it’s step based sequences works well and already includes the option to unsubscribe, stops based on review link click.