All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard

All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard

Feature description

Currently, the flow is fragmented: the customer scans a QR stand, leaves a Google review, and then must switch to an external link to enter email/phone. This separation creates friction and lowers conversion significantly.

Request: build a single, continuous chatbot-style flow that keeps everything in one place and guides the user step-by-step.

Flow: Scan QR → show a CTA button like “Get your free gift” → user enters the chatbot flow → Google review → capture email or phone (merchant chooses one or both) → deliver reward QR/code.

Before capture, clearly explain: “Enter your email/phone to receive your gift/coupon” to ensure real contact data.

Reward controls: delayed activation (e.g., 6–12h) to encourage repeat visits + expiry (7–14 days) to create urgency.

ROI Tracking: merchants should see daily/weekly/monthly analytics: total coupon scans, reward activations, and optional estimated revenue. This makes the business impact measurable.

Example impact (why this is huge): this flow doesn’t just increase Google reviews and make email/phone capture easier — it turns every scan into a potential returning customer by nudging people back into the store via the delayed reward + expiry.

Optional add-on features:

• Send an automated reminder notification before the reward code expires (email/SMS/push, configurable timing).

• Once merchants build a real customer list, they can send targeted coupon campaigns (email/SMS) to those contacts and track performance in the same dashboard for clear proof/ROI.

Bonus: Gamified Spin-to-Win Feature

Add an integrated digital “Spin the Wheel” experience to turn reward claiming into a gamified moment. After completing the review and entering contact details, customers spin a virtual prize wheel to unlock their reward.