All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard
All-in-One Review Chatbot Flow: Review → Verification → Smart Reward QR (Delay/Expiry) + ROI Dashboard
Feature description
Currently, the flow is fragmented: the customer scans a QR stand, leaves a Google review, and then must switch to an external link to enter email/phone. This separation creates friction and lowers conversion significantly.
Request: build a single, continuous chatbot-style flow that keeps everything in one place and guides the user step-by-step.
Flow: Scan QR → show a CTA button like “Get your free gift” → user enters the chatbot flow → Google review → capture email or phone (merchant chooses one or both) → deliver reward QR/code.
Before capture, clearly explain: “Enter your email/phone to receive your gift/coupon” to ensure real contact data.
Reward controls: delayed activation (e.g., 6–12h) to encourage repeat visits + expiry (7–14 days) to create urgency.
ROI Tracking: merchants should see daily/weekly/monthly analytics: total coupon scans, reward activations, and optional estimated revenue. This makes the business impact measurable.
Example impact (why this is huge): this flow doesn’t just increase Google reviews and make email/phone capture easier — it turns every scan into a potential returning customer by nudging people back into the store via the delayed reward + expiry.
Optional add-on features:
• Send an automated reminder notification before the reward code expires (email/SMS/push, configurable timing).
• Once merchants build a real customer list, they can send targeted coupon campaigns (email/SMS) to those contacts and track performance in the same dashboard for clear proof/ROI.
Bonus: Gamified Spin-to-Win Feature
Add an integrated digital “Spin the Wheel” experience to turn reward claiming into a gamified moment. After completing the review and entering contact details, customers spin a virtual prize wheel to unlock their reward.
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Comments2
Torsten
Apr 5
This is extremely against the Google compliance. I highly suggest to not include the rewards directly in the flow that will cause trouble especially after the new Google updates in march 2026!
Tkxt
May 7
Yes, good point — I agree.
The reward should not be directly tied to leaving a Google review. A safer approach would be to position this as a customer engagement and data-capture flow instead.
So the flow should be more like:
QR scan → chatbot / Spin-to-Win → customer enters email or phone to participate → receives reward/coupon → optional separate review request.
The reward would be connected to participation, loyalty, or customer engagement — not directly to the Google review itself.
For local businesses, the biggest value is collecting real customer contact data and bringing customers back through delayed rewards, expiry reminders, and future campaigns. What do you think now?