AI Prompt Privacy (Secret Sauce)
Problem: AI prompts represent the intellectual property (IP) and the core value proposition of agencies or service providers. Currently, if an end-client has access to the settings, they can view and copy the prompt. This leads to two major issues:
Churn Risk: Clients can extract the prompt engineering and use it on cheaper, third-party tools.
Loss of Perceived Value: Exposing the "mechanics" destroys the premium service feel.
Proposed Solution: Implement a selective visibility system for AI prompts:
Admin/Agency Mode: Full access to view and edit prompts.
Client/User Mode: The prompt text is masked (displaying a message like "Configured by your agency" or simply hidden). The client can see the result (the generated response) but cannot access the underlying source.
Value Added: Protection of IP for agencies using EMR, increased client retention, and strengthening of the platform's white-label positioning.
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Comments5
Seb Gardies
Jan 12
Regarding the idea of keeping prompts private or public, both approaches are valid and really depend on the strategy. Of course, a generic prompt can remain public.
However, my approach is different. At first, I did the same as you and let clients customize their own prompts. But I realized that with real prompt engineering work, I was getting much better results. That’s because I take the time to do in-depth research on brand levers, industry best practices, and legal safeguards specific to the client’s industry, along with a true test-and-learn process to continuously improve the prompt over time. It takes time (several hours of work), but it leads to far better results, and therefore strong client retention, because clients can’t achieve the same outcomes with more generic prompts. Both approaches are valid; they’re just different models (DFY / DIY / DWY). That’s why having the option to manage this confidentiality is important.
Seb Gardies
Jan 12
Hey Arun, here your client can access the prompt
mannie@embedmyreviews.com
Jan 13
@Seb Gardies that’s if the prompt is setup on the clients account but they can’t access prompts if they are setup under the agency account. - They can use those but can’t adjust them. Have you tried that?
Seb Gardies
Jan 14
Thank you, I’ll try that !
Arun Saini
Jan 11
I didn’t see from where our clients can access the prompt? Can you share the path that we can follow to see a prompt as a client?
Regarding your raised point, I respect your view, but I didn’t agree with it completely. I believe if a client is technically strong enough to use the prompt on an external site, then they can also create one for themself, more or less in terms of quality.
In fact, what we’re doing is exactly opposite of that, we’re sharing our standard prompts with our clients by listing them on an external page e.g., myagency.tld/standard-prompts
Why?
It allows our users to copy standard prompts and modify them with their business info, custom instructions, SEO keywords, & other elements. We’re also suggesting to them various elements that they can add to improve their custom prompt on the same page.