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AI answer

A customer has auto-reply enabled and their Google profile linked, but replies aren't being sent automatically.

Status: Completed3 comments

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Comments3

  • mannie@embedmyreviews.com

    Team•

    May 13

    Pinned

    @Tom Lemmens never mind they are pending and it’s because of the long delay you have set.

    For future reference I have added the activity button which allow you to self diagnose this.

    It will be live in 10 mins.

  • mannie@embedmyreviews.com

    Team•

    May 13

    @Tom Lemmens I see for this rule a few are pending, if you go to reviews and try to respond does it work or does it fail? Because it maybe the Google sign-in connection access has been revoked if it does.

  • Leandro Teixeira

    •

    May 12

    @Tom Lemmens Replies should be posted automatically to GBP but only if ‘Required approval’ and ‘Pause this rule’ are turned off. What have you set for Step 3 (‘Before responding’)?