Add STOP or OPT out Link to SMS
It would be great if we can add an optional STOP or OPT Out for SMS messages. Many SMS are now sending via SenderID’s, so customers cannot simply reply stop to opt out. It would be great if somehow a link can be attached at bottom matched to the client, so that they can opt out easily by clicking link. Without any intervention from agency or organization to then manually remove a customer from a campaign.
E.g.
Hi Name, please leave us a review - *REVIEW LINK*
To opt out or STOP
*OPT OUT LINK*
If the opt out link can open a web page for the customer to simply click a button - unsubscribe or Stop, and then have that remove the customer from the campaign or add customer to an opt out or blocked list so they don’t receive any future SMS.
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Comments3
mannie@embedmyreviews.com
Jan 1, 2025
We already support this for email and this should be added as an option in campaigns to enable for SMS. It should be optional as suggested in comments on this post that some providers already provide support for this.
Patrick
Aug 8, 2024
This is possible with some SMS providers without needing a link. At the end of all SMS messages, we always include “Reply STOP to STOP.” Twilio handles all unsubscribe messages this way & listens for common words & phrases.
The caveat is that I don’t think it’ll unsubscribe them in EMR? Not sure - they’ll have to give details.
Aaron
Aug 15, 2024
Won’t work with SenderID, as can’t reply to the SMS - in some countries. Will be great to have link so client can unsubscribe from the EMR flow. That should solve it. Even a simple link that opens a page that says “unsubscribe” and that removes/blocks the customer in EMR from getting any more email/sms - ideally an unsubscribed/blocked customers list would also be great.