Ability to Edit/Update Published Replies

Current State: Once a review has been replied to, EMR displays a static, non-clickable "Replied" badge. There is no option to modify the response within the interface.

The Problem:

  1. UX Friction: If a user notices a typo or wants to improve a generic response, they are forced to leave EMR, log in to the native platform (e.g., GMB), search for the specific review, and edit it there.

  2. Missed Business Value: We cannot easily demonstrate the "Before vs. After" value of EMR. A key use case is taking a client with a history of poor/generic manual replies and clicking "Edit" > "Regenerate with AI" to instantly show them the upgrade in quality. Currently, this workflow is blocked.

Proposed Solution: Complete or replace the static "Replied" badge with an "Edit Reply" button (or make the badge clickable).

Expected Behavior:

  1. Clicking "Edit" loads the existing response into the text editor.

  2. The user can manually edit the text OR use the AI to regenerate a better version.

  3. Clicking "Update" sends the API request (PUT/PATCH) to the platform to overwrite the previous reply.

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Upvoters
Status

In Review

Board

πŸ’‘ Feature Request

Date

About 1 month ago

Author

Seb Gardies

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