Eliminate SMS send delay!

Many agency clients' employees are asking customer for reviews in-person, and standing right there with the customer. They enter the cell phone number and...NOTHING. For some reason, SMS messages are delayed using EMB, and this hinders critical interactions with the customers.

When using the opt-in forms, the system shouldn't "batch" process requests. It should send the request right away, so the customer receives a text immediately. I switched to EMB from a different platform, and EMB has been great, except for a few critical areas, and this is one of them.

I'm thinking the same thing should apply to emails when using opt-in forms.

Please upvote!