Description: After copying a paid plan and making it as a Free plan, the system displays “0 paying subscribers.” on the new free plan. However, attempting to delete the plan results in the following error message: “Not permitted - Unable to delete the custom plan. You have active subscribers on this plan.” This has happened both to a copied plan and a free plan which was created from a scratch but which had one subscriber.
Issue:
The number of paying subscribers is not always accurate.
The system prevents deletion of the plan despite it is showing no paying subscribers.
Suggested Improvement:
Ensure the subscriber count is accurate.
Provide visibility of all subscribers on a plan, including non-paying customers on paid plans.
Please authenticate to join the conversation.
In Review
🐛 Bug Reports
General
Over 1 year ago

S.M
Get notified by email when there are changes.
In Review
🐛 Bug Reports
General
Over 1 year ago

S.M
Get notified by email when there are changes.