100% internal review system

No business wants bad reviews to go public. But sometimes the bad review can be a blessing in disguise. Bad reviews can help a business owner to optimise the business in fields that he or she wasn't aware of as problematic.

For example, if you run a restaurant and people keep complaining about the food every Wednesday, then maybe it’s time to talk with the chef who cooks the food on Wednesday. If the customers are complaining about the service, then maybe it’s time to talk with the manager and the staff.

Both things are things that can be done to improve the business. But there is no reason for a business owner to know about a bad review on Google, TripAdvisor, Yelp, Facebook or any other review site.

I think that a solution to this problem could be to have a 100% internal review system where good and bad reviews are handled internally. If you, as a business owner, see that bad reviews are coming in again and again,n then they could switch to the 100% internal review system for some time until the problem is solved.

If some busness owner are ready to take the risk by using the internal negative review projection system that we can offer them now, where 1, 2 and 3-star reviews have a chance not to be shown, then it's up to them.

But if we can offer them both solutions, then it's up to them. And not because we could not offer them an alternative solution.

It would be smart to make it as easy as possible for the customer to fill out the form. For eksample if the first page was topics like "What did you like about the business?" "The food, the service, the price, the atmosphere, the staff, etc." "What did you not like about the business?" "The food, the service, the price, the atmosphere, the staff, etc." Let the business owner fill out the topics themselves so it fits their business. Give the customer options to give each topic 1 to 5 stars. On page number 2, give the customer the option to write a review. The information about the topics must be saved in the system even if the customer doesn’t fill out the form or close the window.

In the end, it all comes down to the business owner. If he or she is takeing there business seriously, then they will try to solve the problems the bad reviews are about. If they don't care about their business and their customers and just want to make quick and easy money, then they don't want to show the bad reviews, and they will not try to solve the problems.

If you think this is a good idea, then please upvote this post.