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🚀 End of October Updates – New Features & Improvements

We’re wrapping up October with several exciting new features, improvements, and important fixes — all designed to make your agency experience smoother and more powerful.

💬 Bulk Auto-Respond to Old Reviews

You can now automatically reply not only to new incoming reviews, but also to old reviews from the past — perfect for onboarding new clients and bringing their review profiles up to date.

How to use it:
Log in as a customer → go to Settings → Auto Respond → open an existing auto-respond rule → enable Old Reviews.

🏆 Review Gamification

Motivate your clients to get more reviews!
You can now enable Review Gamification, a new optional feature that helps clients visualize how more reviews can boost their Google rating and business performance.

  • Disabled by default — you can turn it on anytime.

  • Built using real-world research and behavior studies.

  • Perfect for agencies that want to add a fun, motivational edge.

To enable or learn more:
Go to White-label → Configuration → Advanced → Google Rating Progress Gamification

🎥 Custom Onboarding Videos

Help your clients onboard themselves faster!
You can now upload your own onboarding videos — branded and tailored to your process.

To get started:
Go to White-label → Configuration → User Onboarding → Onboarding Videos

🌟 White-Label Testimonial Logo

Keep your brand consistent across testimonials!
You can now upload a custom testimonial logo (instead of the default EMR logo) to appear wherever testimonials are displayed.

To upload yours:
Go to White-label → Configuration → Branding & Appearance → Testimonial Logo

🐞 Bug Fixes & Quality Improvements

We’ve also rolled out several fixes and refinements:

  • ✅ Customer Export to CSV — Easily export all customers under Manage Customers → Customers → Export CSV

  • ✅ AI Review Assistant — Fixed redirects when used in feedback forms

  • ✅ AI Review Cleanup — Improved sanitization to remove unwanted characters

  • ✅ Private Feedback Skip — Reviewers who skip private feedback now go directly to site selection (skipping AI steps)

  • ✅ Analytics Dashboard — Review sources are now grouped correctly when viewing all locations

  • ✅ Onboarding Checklist — Fixed issue where closing it required a page refresh

  • ✅ Custom QR Code Logo Upload — Fixed unexpected upload error

✨ That’s a wrap for October!
We’re always working to make EMR better — faster onboarding, smarter automations, and more customization for your brand.

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