Sep 25, 2026

Local time campaigns, branded SMS links and better AI reviews and replies

Every campaign has its own time zone. We pick it up from your browser, and you can change it per campaign.
Daylight saving is handled for you. No more windows drifting an hour twice a year.
Overnight windows work, for example 8pm to 2am.
Existing campaigns keep sending as before. Open one and you can switch it to your time zone or leave it as it is.
Change a window and any queued invites move to fit. Nothing goes out outside the hours you set.
Send an invite while the window is closed and we tell you when it will actually go.
Local Search Grid scan times now show in the location's local time.

Open a contact and see every message sent, on which channel, and whether it was delivered, opened or clicked.
See what's coming next and roughly when.
Failures are explained in plain English. Technical details are there if you want them.
Messages skipped because credits ran out, no provider was set up or the message was blank are now marked as skipped, not failed.
Repeated daily skips collapse into one line.
A text that bounced no longer counts as sent, so the contact still gets their invite.

Agencies can now add a branded link domain, for example go.youragency.com, under Settings and Domains.
Every review link in your SMS invites uses it instead of revw.me.
The card shows the status: issuing certificate, live, or needs attention.
We check it every hour and email you if something breaks.
If it ever goes down, texts fall back to revw.me so nothing stops sending.
If your SMS provider needs link domains approved on their side, add the new one there too.

AI Review Assistant (turns a customer's answers into a review draft on your collection forms)

Drafts are noticeably better. They read like a real customer wrote them, with varied openings and less of that polished AI feel.
Keeps any reservation the customer mentioned instead of smoothing it over.
Every draft is quality checked before it's shown. If one isn't good enough, it quietly tries again.
Writes in the form's language across all 28 we support, with no stray English mixed in.

AI responses (auto-respond, bulk responding, replying from the inbox, private feedback)

Replies are specific to what the review actually says. No more generic thank yous.
Length follows the review: short and warm for praise, fuller for complaints.
New guardrails. Public replies will not promise refunds, admit fault, or name staff members.
Replies match the language the customer wrote in, not your prompt or whoever is logged in.
If your prompt pins a language, that wins.
Uses the formal form of address in languages that have one.
Social post captions get the same quality and language improvements.